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资质规则
旅行
账户
Waited 55 minutes for food
Tripadvisor用户
Waited 55 minutes for food
The Cellar Door的点评
点评：The service left much to be desired. In short, we arrived and were seated for our 11:45 reservation; our food arrived at our table at 12:40. Never an explanation or apology for the delay. There was a large group (about 12 people) seated when we arrived. We figured our order was caught behind theirs. Nope. Our food came before theirs and they did t get served until about 10-15 minutes after us.
When we were seated, we received the regular menu and didn’t get the brunch menu until we asked.
The server didn’t write anything down; another server had to come back to ask for clarification on one order and another order didn’t come out as requested.
There are brunch drink specials and we asked 2 servers about them; neither knew the answer and had to go check. We had to ask the 2nd one because the 1st one never returned with an answer.
During our long wait, our water glasses were kept full. This is a kudos (a full water glass is the measure of good service for me).
Generally, it was like they weren’t prepared for customers today. There’s a lot of competition for brunch in downtown Frederick and we’ll be trying another place on our next trip.
When we were seated, we received the regular menu and didn’t get the brunch menu until we asked.
The server didn’t write anything down; another server had to come back to ask for clarification on one order and another order didn’t come out as requested.
There are brunch drink specials and we asked 2 servers about them; neither knew the answer and had to go check. We had to ask the 2nd one because the 1st one never returned with an answer.
During our long wait, our water glasses were kept full. This is a kudos (a full water glass is the measure of good service for me).
Generally, it was like they weren’t prepared for customers today. There’s a lot of competition for brunch in downtown Frederick and we’ll be trying another place on our next trip.
翻译：这项服务还有很多不足之处。简而言之，我们到达并为我们 11:45 的预订就座；我们的食物在 12:40 到达我们的餐桌。永远不要对延迟进行解释或道歉。当我们到达时，有一大群人（大约 12 人）就座。我们认为我们的订单落后于他们的订单。没有。我们的食物先于他们的，直到我们之后大约 10-15 分钟他们才得到服务。
当我们就座时，我们收到了常规菜单，直到我们询问才拿到早午餐菜单。
服务器没有写下任何东西；另一台服务器不得不回来要求澄清一个订单，而另一个订单没有按要求发出。
有早午餐特色饮品，我们询问了 2 位服务员；两人都不知道答案，不得不去检查。我们不得不问第二个，因为第一个没有回答。
在我们漫长的等待期间，我们的水杯一直装满。这是一种荣誉（满满的水杯是对我而言优质服务的衡量标准）。
总的来说，就像他们今天没有为顾客做好准备一样。弗雷德里克市中心的早午餐竞争激烈，我们将在下一次旅行中尝试另一个地方。
当我们就座时，我们收到了常规菜单，直到我们询问才拿到早午餐菜单。
服务器没有写下任何东西；另一台服务器不得不回来要求澄清一个订单，而另一个订单没有按要求发出。
有早午餐特色饮品，我们询问了 2 位服务员；两人都不知道答案，不得不去检查。我们不得不问第二个，因为第一个没有回答。
在我们漫长的等待期间，我们的水杯一直装满。这是一种荣誉（满满的水杯是对我而言优质服务的衡量标准）。
总的来说，就像他们今天没有为顾客做好准备一样。弗雷德里克市中心的早午餐竞争激烈，我们将在下一次旅行中尝试另一个地方。
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