Beware!!! Unprofessional business practices and Management does not recognize any accountability to Marriott. - 马纳萨斯战场公园Residence Inn 酒店 (Manassas) - Residence Inn Manassas Battlefield Park - 283条旅客点评与比价

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JP G

Beware!!! Unprofessional business practices and Management does not recognize any accountability to Marriott.

马纳萨斯战场公园Residence Inn 酒店的点评

2023年05月29日发布于: 海外

点评：Beware!!! Unprofessional business practices and Management does not recognize any accountability to Marriott affiliation or Bonvoy members. In October of 2022, I booked 2 1Bedroom Suites for an upcoming family reunion in June 2023. On 5/17/23, I received an email advising that my reservation had been placed in non-guaranteed status as the they were unable to process my credit card (although payment was not actually due until arrival). I was also advised that non-guaranteed reservations would be canceled by 4pm that day and the rooms released back into general inventory. I promptly called the hotel, provided my credit card information and was charged for both rooms at that time (problem solved or so I thought). On 5/27/23, I was called by the hotel and advised that they were overbooked by 21 rooms, and was offered to be relocated to a sister property much further away, defeating the purpose of the original stay in the first place. There was no offer for compensation for the inconvenience, despite Marriott's existing policy on these matters. What irks me the most is how a 107 room hotel can become overbooked by 21 rooms, they choose to inconvenience someone who has held a reservation for over 6 months, and they wait until 1 week before the reservation date to drop the bomb.

翻译：谨防！！！不专业的商业行为和管理层不承认对万豪附属机构或 Bonvoy 会员负有任何责任。 2022 年 10 月，我为 2023 年 6 月即将到来的家庭团聚预订了 2 间单卧室套房。23 年 5 月 17 日，我收到一封电子邮件，告知我的预订已处于非保证状态，因为他们无法处理我的预订信用卡（虽然在抵达之前付款实际上并未到期）。我还被告知，非保证预订将在当天下午 4 点之前取消，并将房间重新放回一般库存中。我立即打电话给酒店，提供了我的信用卡信息，并在当时收取了两个房间的费用（我认为问题已解决）。 23 年 5 月 27 日，酒店给我打电话，说他们超额预订了 21 间客房，并提出要搬迁到更远的姐妹酒店，这首先违背了最初入住的目的。尽管万豪在这些问题上有现行政策，但没有提出对造成的不便进行赔偿的提议。最让我恼火的是，一家拥有 107 间客房的酒店怎么会被 21 间客房超额预订，他们选择给已经预订超过 6 个月的人带来不便，并且他们等到预订日期前 1 周才投下炸弹。

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