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Nick G
RUDE STAFF AND HOT WATER NOT WORKING
奥马哈市中心坎布里亚酒店的点评
点评：15 minutes before checking out I was going to get in the shower and the hot water was not working in my room. Not a tad bit. Total freezing water.
Then I called the front desk and asked them if I
should wait a bit to see if the hot water would come back.
Much to my surprise the person at the front desk was the absolute rudest I have EVER encountered in a life long of travels. She told me in the most rude way that I could wait a bit to get in the shower but that if I was one minute late to check out she would charge me for another day. Absolutely unbelievably despicable rudeness. I chose not to argue, and left the hotel without showering.
I am not disappointed because the hot water was not working, I would have totally “forgiven” that. The reason of this negative review is the rudest reaction of the person in the front desk. Honestly, people like that should never work in hospitality especially working directly with customers.
Then I called the front desk and asked them if I
should wait a bit to see if the hot water would come back.
Much to my surprise the person at the front desk was the absolute rudest I have EVER encountered in a life long of travels. She told me in the most rude way that I could wait a bit to get in the shower but that if I was one minute late to check out she would charge me for another day. Absolutely unbelievably despicable rudeness. I chose not to argue, and left the hotel without showering.
I am not disappointed because the hot water was not working, I would have totally “forgiven” that. The reason of this negative review is the rudest reaction of the person in the front desk. Honestly, people like that should never work in hospitality especially working directly with customers.
翻译：退房前 15 分钟，我正要去洗澡，但房间里的热水坏了。一点儿也不。水简直是冰冷的。
然后我打电话给前台，问他们我是否应该等一会儿，看看热水是否会恢复。
令我惊讶的是，前台的人是我一生旅行中遇到的最粗鲁的人。她以最粗鲁的方式告诉我，我可以等一会儿再去洗澡，但如果我退房晚了一分钟，她就会向我收取另一天的费用。绝对令人难以置信的卑鄙无礼。我选择不争论，没有洗澡就离开了酒店。
我不失望，因为热水坏了，我完全可以“原谅”这件事。这个负面评论的原因是前台人员最粗鲁的反应。老实说，这样的人不应该在酒店工作，尤其是直接与客户打交道。
然后我打电话给前台，问他们我是否应该等一会儿，看看热水是否会恢复。
令我惊讶的是，前台的人是我一生旅行中遇到的最粗鲁的人。她以最粗鲁的方式告诉我，我可以等一会儿再去洗澡，但如果我退房晚了一分钟，她就会向我收取另一天的费用。绝对令人难以置信的卑鄙无礼。我选择不争论，没有洗澡就离开了酒店。
我不失望，因为热水坏了，我完全可以“原谅”这件事。这个负面评论的原因是前台人员最粗鲁的反应。老实说，这样的人不应该在酒店工作，尤其是直接与客户打交道。
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