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Slow, Bad-Tasting, & Overcharged
Violetsky74
Slow, Bad-Tasting, & Overcharged
China Wok的点评
点评：We ordered food through the store website at 7pm. Got confirmation it would be ready at 7:30. Went in just before 7:30 and the place was packed and chaotic, as it seemed all orders were backed up. I checked in and they confirmed having my order and said it would be a little late—maybe 10 minutes. There were multiple “door dashers” who were antsy and they seemed to expedite those single orders instead of processing in the order received. They kept saying our order (for six people) was next but we didn’t get our food until 8:45. She charged me the same amount my order confirmation showed and she listed off all the correct items that were supposedly in the sealed to-go bags. Despite the terrible service, I tipped well because it was Christmas Eve. We got home to find two of the entrees were missing land both appetizer orders (egg rolls and crab rangoon were missing. The sweet & sour soups were so bad (acrid flavor and super gelatinous thick) that none of us could stomach it. The entrees we got were supposedly all day combos with fried rice, but everyone ended up with blocks of white rice. I would give zero stars if I could. I’d ask for a partial refund too except that it’s Christmas-time and they were working hard even if it was a mess all the way around.
翻译：我们晚上 7 点通过商店网站订餐。确认会在 7:30 准备好。7:30 之前到达，店里挤满了人，一片混乱，似乎所有订单都积压了。我登记入住，他们确认有我的订单，并说会晚一点——可能要晚 10 分钟。有好几个“门卫”都很焦躁，他们似乎在加快处理单个订单，而不是按照收到的顺序处理。他们一直说我们的订单（六人份）是下一个，但我们直到 8:45 才拿到食物。她向我收取了与订单确认中相同的金额，并列出了所有应该放在密封外卖袋中的正确物品。尽管服务很差，但我还是给了不少小费，因为那天是平安夜。我们回到家发现少了两道主菜，两道开胃菜（蛋卷和蟹肉馄饨）也少了。糖醋汤太难吃了（味道酸涩，而且非常浓稠），我们谁也吃不下去。我们点的主菜本应是全天套餐，配有炒饭，但最后每个人都吃了一大块白米饭。如果可以的话，我给零星。我也会要求部分退款，但因为现在是圣诞节，他们工作很努力，尽管到处都是一团糟。
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