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Such A Disappointing Experience
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Such A Disappointing Experience
Taco Mac的点评
点评：My sister and I ordered to-go wings. When we arrived, it took 15 min of us waiting in the to-go order area and being ignored by every employee that walked by until an employee finally acknowledged we were standing there. After an additional 15 min, we finally were given the food. Long story short, they mixed up the type of wings, giving us traditional instead of oven-roasted. The staff was defensive about the mistake, but in the end, after an hour of waiting, we got the correct order.
Upon getting home, our parents were livid that the manager and staff did nothing to apologize or attempt to comp something. We called back asking for a manager. Jason was the manager who came to the phone. After we explained the situation, Jason was immediately rude and accusatory. He stated that we ordered traditional on the phone and then we “came in and changed our minds”. He started gaslighting and guilt-tripping us, saying that it was our fault and that they “had to throw our wings”. He continued to argue and threatened, “you are lucky we didn’t charge your child for two orders”. My sister and her fiance were the ones who went into the restaurant to pick it up and they are 22 and 25 years old. Younger, sure, but clearly not children. When you think it couldn’t get worse it did. Jason continued, this time saying “I train my staff to write traditional…you heard TRA-DI-TION-AL see it is a lot different than OV-EN ROAS-TED” to my 50 year old mom who was well older than him. It was patronizing, condescending, and absolutely disrespectful. Realizing that nothing productive was coming out of this conversation, we asked for the number to corporate. He quickly mumbled it and then proceeded to abruptly hang up.
Since he chose to highlight how well he trains his staff, I felt led to include the conversation we overheard while waiting. The servers standing next to us were discussing how a table was angry because their server the night before accepted a photo copy of an ID, which is illegal, when alcohol was ordered. The other two staff members, who the server was talking to, immediately got an attitude with her. Clearly, there is an attitude problem throughout the restaurant with how it’s run, and Jason doesn’t seem to be a great example of how to fix it.
Upon getting home, our parents were livid that the manager and staff did nothing to apologize or attempt to comp something. We called back asking for a manager. Jason was the manager who came to the phone. After we explained the situation, Jason was immediately rude and accusatory. He stated that we ordered traditional on the phone and then we “came in and changed our minds”. He started gaslighting and guilt-tripping us, saying that it was our fault and that they “had to throw our wings”. He continued to argue and threatened, “you are lucky we didn’t charge your child for two orders”. My sister and her fiance were the ones who went into the restaurant to pick it up and they are 22 and 25 years old. Younger, sure, but clearly not children. When you think it couldn’t get worse it did. Jason continued, this time saying “I train my staff to write traditional…you heard TRA-DI-TION-AL see it is a lot different than OV-EN ROAS-TED” to my 50 year old mom who was well older than him. It was patronizing, condescending, and absolutely disrespectful. Realizing that nothing productive was coming out of this conversation, we asked for the number to corporate. He quickly mumbled it and then proceeded to abruptly hang up.
Since he chose to highlight how well he trains his staff, I felt led to include the conversation we overheard while waiting. The servers standing next to us were discussing how a table was angry because their server the night before accepted a photo copy of an ID, which is illegal, when alcohol was ordered. The other two staff members, who the server was talking to, immediately got an attitude with her. Clearly, there is an attitude problem throughout the restaurant with how it’s run, and Jason doesn’t seem to be a great example of how to fix it.
翻译：我和姐姐点了外卖鸡翅。当我们到达时，我们在外卖订购区等了 15 分钟，每个路过的员工都忽略了我们，直到一名员工最终承认我们站在那里。又过了15分钟，我们终于得到了食物。长话短说，他们混合了鸡翅的类型，给了我们传统的而不是烤箱烤的。工作人员对这个错误进行了辩护，但最终，经过一个小时的等待，我们得到了正确的订单。
回到家后，我们的父母很生气，因为经理和工作人员没有采取任何道歉或试图补偿的措施。我们回电话询问经理。杰森是接电话的经理。在我们解释了情况后，杰森立即粗鲁地指责。他说我们通过电话订购了传统的食物，然后我们“进来改变了主意”。他开始对我们进行煤气灯操纵，让我们感到内疚，说这是我们的错，他们“不得不抛弃我们的翅膀”。他继续争辩并威胁说：“你很幸运，我们没有向你的孩子收取两份订单的费用”。我姐姐和她的未婚夫是去餐厅接菜的，他们分别是22岁和25岁。当然更年轻，但显然不是孩子。当你认为情况不会变得更糟时，它确实变得更糟了。 Jason 继续说道，这次对我 50 岁的妈妈说：“我训练我的员工写传统的……你听说 TRA-DI-TION-AL 看到它与 OV-EN ROAS-TED 有很大不同”，她比他年长很多。这是一种居高临下、居高临下的态度，而且绝对是无礼的。意识到这次谈话没有产生任何成果，我们向公司询问了这个电话号码。他快速地嘟囔了一句，然后突然挂断了电话。
由于他选择强调他对员工的培训有多好，我觉得自己被引导将我们在等待时无意中听到的谈话包括在内。站在我们旁边的服务员正在讨论一张桌子是如何生气的，因为前一天晚上点酒时，他们的服务员接受了身份证复印件，这是非法的。与服务员交谈的另外两名工作人员立即对她采取了态度。显然，整个餐厅的经营方式都存在态度问题，而杰森似乎并不是解决这个问题的好例子。
回到家后，我们的父母很生气，因为经理和工作人员没有采取任何道歉或试图补偿的措施。我们回电话询问经理。杰森是接电话的经理。在我们解释了情况后，杰森立即粗鲁地指责。他说我们通过电话订购了传统的食物，然后我们“进来改变了主意”。他开始对我们进行煤气灯操纵，让我们感到内疚，说这是我们的错，他们“不得不抛弃我们的翅膀”。他继续争辩并威胁说：“你很幸运，我们没有向你的孩子收取两份订单的费用”。我姐姐和她的未婚夫是去餐厅接菜的，他们分别是22岁和25岁。当然更年轻，但显然不是孩子。当你认为情况不会变得更糟时，它确实变得更糟了。 Jason 继续说道，这次对我 50 岁的妈妈说：“我训练我的员工写传统的……你听说 TRA-DI-TION-AL 看到它与 OV-EN ROAS-TED 有很大不同”，她比他年长很多。这是一种居高临下、居高临下的态度，而且绝对是无礼的。意识到这次谈话没有产生任何成果，我们向公司询问了这个电话号码。他快速地嘟囔了一句，然后突然挂断了电话。
由于他选择强调他对员工的培训有多好，我觉得自己被引导将我们在等待时无意中听到的谈话包括在内。站在我们旁边的服务员正在讨论一张桌子是如何生气的，因为前一天晚上点酒时，他们的服务员接受了身份证复印件，这是非法的。与服务员交谈的另外两名工作人员立即对她采取了态度。显然，整个餐厅的经营方式都存在态度问题，而杰森似乎并不是解决这个问题的好例子。
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