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Terrible Customer Service from MANAGER!
Leslie D
Terrible Customer Service from MANAGER!
Volcano Steak & Sushi - Kennesaw的点评
点评：This has been the worst experience! My family and I went to the Kennesaw, GA location for the first time. We ordered something and someone from the kitchen who speaks broken English brought us the wrong food although it was a part of the plate that we ordered. We have never ordered from this restaurant before and didn’t understand how the items in the box meal was going to be served. We thought that it was being served separately just like the soup and salad that were a part of the box meal were brought out. The server came over after a while only to tell me that I needed to pay for the wrong food along with my plate that was supposed to come out. The alarming part is that she said she would need to pay for it if I didn’t. I couldn’t believe what I was hearing and asked to speak with her manager. The manager, Audrey, was so rude and unprofessional. I explained to her what happened and that we had no idea of knowing how the food would be served. I explained to her about the language barrier experienced between us and the person from the kitchen who brought the food out. She did not apologize for her server’s mistake and proceeded to accuse me of knowingly taking the wrong food. To add insult to injury, she proceeded to offer us 20% off of the whole meal! At this point I refused it and refused the meal that was brought to the table because of the hostility I experienced from the MANAGER. Customer service goes a long way. We do not want 20% off Audrey!!! We were not asking for a hand out!
翻译：这是最糟糕的经历！我和我的家人第一次去了佐治亚州肯尼索的地点。我们点了一些东西，厨房里一个说着蹩脚英语的人给我们带来了错误的食物，尽管它是我们点的盘子的一部分。我们以前从未在这家餐厅点过餐，也不知道盒饭中的食物将如何提供。我们以为它是分开供应的，就像盒饭中的汤和沙拉一样被拿出来。过了一会儿，服务员过来告诉我，我需要为错误的食物以及本来应该出来的盘子付钱。令人担忧的是，她说如果我不这样做，她就需要付费。我简直不敢相信自己所听到的，并要求与她的经理交谈。经理奥黛丽非常粗鲁和不专业。我向她解释了发生的事情，并且我们不知道如何提供食物。我向她解释了我们和厨房里把食物端出来的人之间经历的语言障碍。她没有为服务员的错误道歉，而是指责我故意拿错食物。雪上加霜的是，她还给我们提供全餐 20% 的折扣！此时，由于经理对我的敌意，我拒绝了它并拒绝了送到餐桌上的饭菜。客户服务还有很长的路要走。我们不想要奥黛丽 20% 的折扣！我们不是在寻求施舍！
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