拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
High level of arrogance, low level of customer-service and communication
David G
High level of arrogance, low level of customer-service and communication
Fairchild Restaurant的点评
点评：Booked our reservation weeks in advance, as we knew Fairchild has recently received a James Beard Award and is very busy. The only way to book reservations is online -- nobody answers their phone and they state that you can email them or leave a message in the online booking comments section. Per their instructions, we left comments in the online reservations that we could only eat outdoors for health reasons (immunocompromised person in our party...they DO have a history of outdoor patio seating) and that we could NOT use the reservation if it was not outdoors. The week of the reservation we made *three* attempts to call to confirm whether outdoor seating was available (they say in the reservation website to do this if hoping for an outdoor reservation), but AGAIN -- nobody answers their phone so there is no way to connect with staff from the restaurant. When we showed up the evening of our reservation, it was clear there was no outdoor seating; we went in to check with the hostess, who told us she 'had no record of us wanting an outdoor table,' but somehow still had a record of there being a birthday in our party -- which was all part of the same note in our reservation... needless to say, we did not stay because we could not use our indoor reservation.
The food may be lovely - and we don't blame them if they cannot currently accommodate outdoor dining because they are too short-staffed - but the communication was simply abysmal. It is unacceptable to refuse to communicate with customers, and it shows a level of arrogance and lack of customer service that is extremely off-putting. There are plenty of other great restaurants in Madison, WI (including other James Beard finalists!) that are more deserving of peoples' hard-earned restaurant dollars; we encourage Madison diners to look around and think twice before getting star-struck by Fairchild.
The food may be lovely - and we don't blame them if they cannot currently accommodate outdoor dining because they are too short-staffed - but the communication was simply abysmal. It is unacceptable to refuse to communicate with customers, and it shows a level of arrogance and lack of customer service that is extremely off-putting. There are plenty of other great restaurants in Madison, WI (including other James Beard finalists!) that are more deserving of peoples' hard-earned restaurant dollars; we encourage Madison diners to look around and think twice before getting star-struck by Fairchild.
翻译：我们提前几周预订了房间，因为我们知道 Fairchild 最近获得了詹姆斯·比尔德奖并且非常忙碌。预订的唯一方式是在线预订——没有人接听他们的电话，他们说你可以给他们发电子邮件或在在线预订评论部分留言。根据他们的指示，我们在在线预订中留下了评论，称出于健康原因，我们只能在户外用餐（我们队伍中有免疫功能低下的人……他们确实有户外露台座位的历史），并且如果是的话，我们就无法使用预订不在户外。预订的那一周，我们*三次*尝试打电话确认是否有户外座位（他们在预订网站上说，如果希望进行户外预订，可以这样做），但同样没有人接听他们的电话，所以没有与餐厅员工联系的方式。当我们在预订的那天晚上到达时，很明显没有户外座位；我们进去询问女主人，她告诉我们，她“没有我们想要一张户外桌子的记录”，但不知怎的，仍然有我们聚会上有生日的记录——这都是同一张纸条的一部分。我们的预订...不用说，我们没有留下来，因为我们无法使用我们的室内预订。
食物可能很美味——如果他们目前因为人手太短缺而无法提供户外用餐，我们也不会责怪他们——但沟通很糟糕。拒绝与客户沟通是不可接受的，这表现出傲慢和缺乏客户服务，令人非常反感。威斯康星州麦迪逊还有很多其他很棒的餐厅（包括其他詹姆斯·比尔德决赛入围者！），它们更值得人们辛苦赚来的餐厅钱;我们鼓励麦迪逊的食客在被 Fairchild 追星之前先环顾四周并三思而后行。
食物可能很美味——如果他们目前因为人手太短缺而无法提供户外用餐，我们也不会责怪他们——但沟通很糟糕。拒绝与客户沟通是不可接受的，这表现出傲慢和缺乏客户服务，令人非常反感。威斯康星州麦迪逊还有很多其他很棒的餐厅（包括其他詹姆斯·比尔德决赛入围者！），它们更值得人们辛苦赚来的餐厅钱;我们鼓励麦迪逊的食客在被 Fairchild 追星之前先环顾四周并三思而后行。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
