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Regina C
Absolute dive!
Country Inn & Suites by Radisson, Hot Springs, AR的点评
点评：Our stay here was awful! The vending and ice machines were broken, the pool was so overly chlorinated it was unbearable to be in the pool area to watch our kids and the carpet buckled in the hallway while we rolled our suitcases to our room. To top it off, my husband slipped getting out of the shower the first night, not from any fault of his own but because the bathroom floor had a film from poor cleaning procedures, there was no anti slip mat provided and there isn’t a handle for safety. I went to the front desk to get a first aid kit and report the accident and asked for a refund so we could find another place to stay our 2nd night. The employee at the front desk could not authorize a refund as we booked through a 3rd party and needed the managers approval and she doesn’t work on weekends but was told she’d be in at 9a on Monday. He filled out an accident report with details and my information and provided me with an email address to send pictures to. We ended up in urgent care the 2nd day to ensure his wounds didn’t require stitches and it was determined he sprained his ankle. Upon check out on Monday at 9:15, we asked to speak to Julia and was told she wasn’t in yet so we left our information and asked for a phone call. By 2p, we had not received a call so we called the hotel to be told she was in a meeting so we provided our info again and still no return call or email. To further sour the situation, I received an automated text asking how our stay was on a 1-5 scale and I rated it a 1. I was asked for details, which I provided and got an automatic response back that someone would be in contact with me, which they haven’t. Julia, Country Inn and Radison should be ashamed of this place and how they conduct themselves! It is unfathomable to not follow up or follow through with guest concerns/issues!
翻译：我们在这里住得太糟糕了！自动售货机和制冰机都坏了，游泳池里的氯含量太高，在游泳池区看我们的孩子简直让人无法忍受，当我们把行李箱推到房间时，走廊里的地毯都皱了起来。更糟糕的是，第一天晚上，我丈夫从淋浴间出来时滑倒了，这不是他的错，而是因为浴室地板上有一层薄膜，这是由于清洁程序不当造成的，没有提供防滑垫，也没有安全把手。我去前台拿了急救箱，报告了事故，并要求退款，这样我们就可以找另一个地方住第二晚。前台的员工无法授权退款，因为我们是通过第三方预订的，需要经理的批准，而她周末不上班，但她被告知她将于周一上午 9 点到。他填写了一份事故报告，其中包含详细信息和我的信息，并给了我一个电子邮件地址，以便向其发送照片。第二天，我们去了紧急护理中心，以确保他的伤口不需要缝针，结果确定他扭伤了脚踝。周一 9:15 退房时，我们要求与 Julia 通话，但被告知她还没来，于是我们留下了信息，要求她打电话。到下午 2 点，我们还没有接到电话，于是我们打电话给酒店，被告知她正在开会，于是我们再次提供了信息，但仍然没有回电或电子邮件。更糟糕的是，我收到了一条自动短信，询问我们的住宿情况（1-5 分制），我给 1 分。他们要求我提供详细信息，我提供了详细信息，并收到自动回复，说有人会与我联系，但他们并没有联系我。Julia、Country Inn 和 Radison 应该为这个地方和他们的行为感到羞耻！不跟进或不解决客人的疑虑/问题真是不可思议！
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