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I will NEVER dine at the Towson Cheesecake Factory
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I will NEVER dine at the Towson Cheesecake Factory
The Cheesecake Factory的点评
点评：I will never dine at the Cheesecake Factory in Towson again. Took my 2 daughters to dinner and the waitress did not bring us straws for our drinks. When I asked, I was told they ran out of straws. I accepted that even though every table around us had drinks with straws in them. My oldest daughter wanted a milkshake. Messy to drink without a straw, so I told her just use your spoon. We were still enjoying ourselves. However while my daughters went to the bathroom I witnessed several other waiters taking drinks with straws to other tables. I asked my waitress again for a straw and she said she would go look again for one. She came back empty handed saying she tried but could not find one. When I asked to speak w the manager she went to go get him. She came back with 3 straws right before the manager came over saying she found some at the bakery. I asked the manager Justin why there were no straws for our drinks. Sounding incredibly annoyed, Justin said he just got back from going offsite to get straws. I did not believe him because there were drinks w straws taken to other tables several minutes before he came over to speak with us. Justin was incredibly unprofessional, especially to be a manager. He acted like what’s the big deal about a straw. It was not about the straw per say but rather about them treating us unfairly, with my daughter having to drink her milkshake using a spoon. He offered to take the milkshake off the bill like I was looking to gain free food out of the situation. I told him no thank you. I just will never dine here again. This experience totally ruined dinner with my daughters and Justin could care less.
翻译：我再也不会在陶森的芝士蛋糕工厂用餐了。带我的 2 个女儿去吃饭，女服务员没有为我们的饮料带来吸管。当我问的时候，我被告知他们的吸管用完了。我接受了这一点，尽管我们周围的每张桌子都有带吸管的饮料。我的大女儿想要一杯奶昔。没有吸管喝起来很乱，所以我告诉她用你的勺子就行了。我们仍然玩得很开心。然而，当我的女儿们去洗手间时，我目睹了其他几位服务员用吸管将饮料带到其他桌子上。我又问我的女服务员要一根吸管，她说她会再去找一根。她空手而归，说她试过了，但找不到。当我要求与经理交谈时，她去接他。在经理过来说她在面包店找到了一些之前，她带着 3 根吸管回来了。我问经理贾斯汀，为什么我们的饮料没有吸管。贾斯汀听起来非常恼火，他说他刚从场外拿吸管回来。我不相信他，因为在他过来与我们交谈之前几分钟，有饮料和吸管被带到其他桌子上。贾斯汀非常不专业，尤其是作为一名经理。他表现得就像一根稻草有什么大不了的。这不是每个人说的吸管，而是他们不公平地对待我们，我的女儿不得不用勺子喝奶昔。他提议把奶昔从账单上拿掉，就像我想从这种情况中获得免费食物一样。我告诉他不，谢谢。我再也不会在这里用餐了。这次经历完全毁了我和女儿们的晚餐，而贾斯汀根本不在乎。
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