下载App
资质规则
旅行
账户
Johnathan B
Disappointing
The Spa at Grandover Resort的点评
点评：My recent stay was very disappointing. We encountered numerous challenges, but I will try to be concise and summarize as best as I can to assist future guests in making an informed decision.
While this 4-star resort comes with high praise, our experience was notably different. We've had better service in budget hotels. Hoping for a comfortable stopover between Virginia and Tennessee, this resort fell very short of expectations. From the front desk appearing inconvenienced by my crib request, to ignoring my valet inquiry, and an encounter with a condescending bellman, the ambiance was far from welcoming. Given the resort's reputation, it's surprising we felt more like an intruder than a guest, leading us to sadly opt out of using any of its amenities we were originally excited for. We always strive to be understanding, recognizing that people might have off days, but this service was outrageous given the price point.
Our room lacked the luxury one might anticipate at a 4-star resort, it was akin to a midline Hyatt. It seemed the last renovation might've been during the flip phone era. Several issues that we would have normally overlooked came up during our stay, but were highlighted by our negative experience with staff:
• A faint, unpleasant, transient smell in the room.
• Bright hallway light seeping in under the door at night.
• The shower was just shy of lukewarm with weak water pressure in a chilly bathroom.
• The room temperature dropped significantly around 1 am, waking our infant – although it was set to heat at 73.
• Lackluster dinner options led us to use door dash.
However, a standout bellman provided exemplary service in the morning as we left, a silver lining in our experience. If only all staff mirrored his commitment, it would've transformed our stay.
The gap between our expectations and reality, especially for the cost, was hard to swallow. Considering the disparity, I'm contemplating suggesting to Amex Travel they reassess their endorsement of this hotel. For those considering a stay here, I'd recommend exploring other options. We eagerly checked out at the earliest opportunity.
While this 4-star resort comes with high praise, our experience was notably different. We've had better service in budget hotels. Hoping for a comfortable stopover between Virginia and Tennessee, this resort fell very short of expectations. From the front desk appearing inconvenienced by my crib request, to ignoring my valet inquiry, and an encounter with a condescending bellman, the ambiance was far from welcoming. Given the resort's reputation, it's surprising we felt more like an intruder than a guest, leading us to sadly opt out of using any of its amenities we were originally excited for. We always strive to be understanding, recognizing that people might have off days, but this service was outrageous given the price point.
Our room lacked the luxury one might anticipate at a 4-star resort, it was akin to a midline Hyatt. It seemed the last renovation might've been during the flip phone era. Several issues that we would have normally overlooked came up during our stay, but were highlighted by our negative experience with staff:
• A faint, unpleasant, transient smell in the room.
• Bright hallway light seeping in under the door at night.
• The shower was just shy of lukewarm with weak water pressure in a chilly bathroom.
• The room temperature dropped significantly around 1 am, waking our infant – although it was set to heat at 73.
• Lackluster dinner options led us to use door dash.
However, a standout bellman provided exemplary service in the morning as we left, a silver lining in our experience. If only all staff mirrored his commitment, it would've transformed our stay.
The gap between our expectations and reality, especially for the cost, was hard to swallow. Considering the disparity, I'm contemplating suggesting to Amex Travel they reassess their endorsement of this hotel. For those considering a stay here, I'd recommend exploring other options. We eagerly checked out at the earliest opportunity.
翻译：我最近的住宿非常令人失望。我们遇到了很多挑战，但我会尽力简洁和总结，以帮助未来的客人做出明智的决定。
虽然这家四星级度假村受到高度评价，但我们的体验却截然不同。我们在经济型酒店享受过更好的服务。希望在弗吉尼亚州和田纳西州之间有一个舒适的中途停留，这个度假村没有达到预期。从前台因我的婴儿床要求而显得不便，到无视我的代客询问，再到遇到居高临下的行李员，气氛一点也不受欢迎。考虑到度假村的声誉，令人惊讶的是我们感觉自己更像是一个入侵者而不是客人，导致我们遗憾地选择不使用我们最初兴奋的任何设施。我们总是努力理解，认识到人们可能会有休息日，但考虑到价格点，这项服务太离谱了。
我们的房间缺乏人们对四星级度假村的豪华感，它类似于中线凯悦酒店。看来最后一次翻新可能是在翻盖手机时代。在我们住宿期间，我们通常会忽视的几个问题出现了，但我们与员工的负面经历凸显了这一点：
• 房间内有微弱的、令人不快的、短暂的气味。
• 明亮的走廊灯光在夜间从门下渗入。
• 在寒冷的浴室里，淋浴的温度很低，水压也很弱。
• 凌晨 1 点左右，房间温度显着下降，吵醒了我们的婴儿——尽管房间温度设置为 73 度。
• 晚餐选择乏善可陈，导致我们使用门板。
然而，一位出色的行李员在我们离开时早上提供了模范服务，这给我们的经历带来了一线希望。如果所有员工都能体现他的承诺，我们的住宿体验就会发生改变。
我们的期望与现实之间的差距，尤其是成本，令人难以接受。考虑到这种差异，我正在考虑建议美国运通旅游公司重新评估对这家酒店的认可。对于那些考虑住在这里的人，我建议探索其他选择。我们迫不及待地一有机会就退房。
虽然这家四星级度假村受到高度评价，但我们的体验却截然不同。我们在经济型酒店享受过更好的服务。希望在弗吉尼亚州和田纳西州之间有一个舒适的中途停留，这个度假村没有达到预期。从前台因我的婴儿床要求而显得不便，到无视我的代客询问，再到遇到居高临下的行李员，气氛一点也不受欢迎。考虑到度假村的声誉，令人惊讶的是我们感觉自己更像是一个入侵者而不是客人，导致我们遗憾地选择不使用我们最初兴奋的任何设施。我们总是努力理解，认识到人们可能会有休息日，但考虑到价格点，这项服务太离谱了。
我们的房间缺乏人们对四星级度假村的豪华感，它类似于中线凯悦酒店。看来最后一次翻新可能是在翻盖手机时代。在我们住宿期间，我们通常会忽视的几个问题出现了，但我们与员工的负面经历凸显了这一点：
• 房间内有微弱的、令人不快的、短暂的气味。
• 明亮的走廊灯光在夜间从门下渗入。
• 在寒冷的浴室里，淋浴的温度很低，水压也很弱。
• 凌晨 1 点左右，房间温度显着下降，吵醒了我们的婴儿——尽管房间温度设置为 73 度。
• 晚餐选择乏善可陈，导致我们使用门板。
然而，一位出色的行李员在我们离开时早上提供了模范服务，这给我们的经历带来了一线希望。如果所有员工都能体现他的承诺，我们的住宿体验就会发生改变。
我们的期望与现实之间的差距，尤其是成本，令人难以接受。考虑到这种差异，我正在考虑建议美国运通旅游公司重新评估对这家酒店的认可。对于那些考虑住在这里的人，我建议探索其他选择。我们迫不及待地一有机会就退房。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
