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Management incompetent, wait staff worthless, food unremarkable
Kia O
Management incompetent, wait staff worthless, food unremarkable
Cille & Scoe的点评
点评：The first red flag was the uncomfortable seating, which would have made a normal restaurant experience unpleasant, much less one involving a three hour wait.
Our party of six with a 1:30 pm brunch reservation had a cramped table with narrow, metal stools that had no backs or cushions. The restaurant was fairly busy when we entered. A sign on the door advised that they were short staffed.
The waitress was reasonably quick taking our drink and appetizer order, whick locked us in. No signs of anything out of the ordinary. While waiting she eventually came back and, with some prompting, took our food order also so that the kitchen could get started on it while the drinks and appetizers were out, or so she claimed.
She came back later and told us they were out of the wine used in the mimosa flights, so we would need to purchase the entire bottle. Extra charge, but we got the juice for free at least. Only "freebie" we would get out of this ordeal.
It took considerably longer for the mimosas to arrive. We had probably been waiting about 45min to an hour by this point.
Our appetizer, the biscuit board, would be another 30-45min after that. It was a single biscuit cut up with a few meager toppings. Hardly what was advertised. And hardly worth the hour and a half wait.
The waitress had been largely inattentive but sensed by now we were growing impatient. She claimed the reason for the delay was the kitchen needed to make a fresh batch of biscuits because they ran out.
It would be another 45 min for our actual food to arrive. By now it was around 3:30 pm and the restaurant was closing down. The waitress sensed we were getting pissed off and explained there had been a large party in the back room just before us. Why it took two hours to explain this is a mystery.
The food was adequate, nothimg special. Thd bacon tasted like it was microwaved.
The manager came by at one point and offered the same explanation as the waitress about the party in the back but offered no make good for the ludicrous wait time.
When the bill came, they had the audacity to automatically charge a 20% gratuity on the check.
The "manager" was a young woman with tattoos and piercings who clearly was out of her league and was the root of the entire problem. Short staffed or not, there appeared to be no managing involved. At one point when the restaurant was slammed, one of the staff was squeegeeing the windows. Who knows what the kitchen was up to.
Fortunately for them, I was not the one footing the bill or they would not have been paid.
Our party of six with a 1:30 pm brunch reservation had a cramped table with narrow, metal stools that had no backs or cushions. The restaurant was fairly busy when we entered. A sign on the door advised that they were short staffed.
The waitress was reasonably quick taking our drink and appetizer order, whick locked us in. No signs of anything out of the ordinary. While waiting she eventually came back and, with some prompting, took our food order also so that the kitchen could get started on it while the drinks and appetizers were out, or so she claimed.
She came back later and told us they were out of the wine used in the mimosa flights, so we would need to purchase the entire bottle. Extra charge, but we got the juice for free at least. Only "freebie" we would get out of this ordeal.
It took considerably longer for the mimosas to arrive. We had probably been waiting about 45min to an hour by this point.
Our appetizer, the biscuit board, would be another 30-45min after that. It was a single biscuit cut up with a few meager toppings. Hardly what was advertised. And hardly worth the hour and a half wait.
The waitress had been largely inattentive but sensed by now we were growing impatient. She claimed the reason for the delay was the kitchen needed to make a fresh batch of biscuits because they ran out.
It would be another 45 min for our actual food to arrive. By now it was around 3:30 pm and the restaurant was closing down. The waitress sensed we were getting pissed off and explained there had been a large party in the back room just before us. Why it took two hours to explain this is a mystery.
The food was adequate, nothimg special. Thd bacon tasted like it was microwaved.
The manager came by at one point and offered the same explanation as the waitress about the party in the back but offered no make good for the ludicrous wait time.
When the bill came, they had the audacity to automatically charge a 20% gratuity on the check.
The "manager" was a young woman with tattoos and piercings who clearly was out of her league and was the root of the entire problem. Short staffed or not, there appeared to be no managing involved. At one point when the restaurant was slammed, one of the staff was squeegeeing the windows. Who knows what the kitchen was up to.
Fortunately for them, I was not the one footing the bill or they would not have been paid.
翻译：第一个危险信号是不舒服的座位，这会让正常的餐厅体验变得不愉快，更不用说需要等待三个小时了。
我们一行六人预订了下午 1:30 的早午餐，桌子很狭窄，桌子上有狭窄的金属凳子，没有靠背或垫子。我们进去时餐厅相当繁忙。门上的一个标志表明他们人手短缺。
女服务员相当快地接受了我们点的饮料和开胃菜，这把我们锁在了里面。没有任何异常的迹象。在等待的过程中，她最终回来了，在一些提示下，也接受了我们的食物订单，以便厨房可以在饮料和开胃菜都出来时开始处理，至少她是这么声称的。
她后来回来告诉我们，含羞草航班使用的葡萄酒已经卖完了，所以我们需要购买整瓶。额外收费，但我们至少免费得到了果汁。只有“免费赠品”我们才能摆脱这场磨难。
含羞草花了相当长的时间才到达。此时我们可能已经等了大约 45 分钟到一个小时。
我们的开胃菜，饼干板，还要等 30-45 分钟。这是一块切碎的饼干，上面有一些微薄的配料。几乎没有什么广告。而且几乎不值得等待一个半小时。
女服务员基本上很不专心，但现在感觉到我们越来越不耐烦了。她声称推迟的原因是厨房需要制作一批新鲜的饼干，因为饼干已经用完了。
我们的食物还需要 45 分钟才能送达。此时已是下午3点30分左右，餐厅已经关门了。女服务员感觉到我们很生气，并解释说在我们前面的后面房间里有一场大型聚会。为什么花了两个小时来解释这个是一个谜。
食物很充足，没什么特别的。培根尝起来就像是用微波炉加热的。
经理有一次过来，对后面的聚会做出了与女服务员相同的解释，但没有弥补可笑的等待时间。
当账单来的时候，他们竟然厚颜无耻地在支票上自动收取20%的小费。
这位“经理”是一位有纹身和穿孔的年轻女子，她显然不属于她的范围，而且是整个问题的根源。无论人员是否短缺，似乎都没有涉及管理。有一次，餐厅遭到猛烈撞击，一名工作人员正在擦拭窗户。谁知道厨房在忙什么。
对他们来说幸运的是，我不是付账的人，否则他们就不会得到报酬。
我们一行六人预订了下午 1:30 的早午餐，桌子很狭窄，桌子上有狭窄的金属凳子，没有靠背或垫子。我们进去时餐厅相当繁忙。门上的一个标志表明他们人手短缺。
女服务员相当快地接受了我们点的饮料和开胃菜，这把我们锁在了里面。没有任何异常的迹象。在等待的过程中，她最终回来了，在一些提示下，也接受了我们的食物订单，以便厨房可以在饮料和开胃菜都出来时开始处理，至少她是这么声称的。
她后来回来告诉我们，含羞草航班使用的葡萄酒已经卖完了，所以我们需要购买整瓶。额外收费，但我们至少免费得到了果汁。只有“免费赠品”我们才能摆脱这场磨难。
含羞草花了相当长的时间才到达。此时我们可能已经等了大约 45 分钟到一个小时。
我们的开胃菜，饼干板，还要等 30-45 分钟。这是一块切碎的饼干，上面有一些微薄的配料。几乎没有什么广告。而且几乎不值得等待一个半小时。
女服务员基本上很不专心，但现在感觉到我们越来越不耐烦了。她声称推迟的原因是厨房需要制作一批新鲜的饼干，因为饼干已经用完了。
我们的食物还需要 45 分钟才能送达。此时已是下午3点30分左右，餐厅已经关门了。女服务员感觉到我们很生气，并解释说在我们前面的后面房间里有一场大型聚会。为什么花了两个小时来解释这个是一个谜。
食物很充足，没什么特别的。培根尝起来就像是用微波炉加热的。
经理有一次过来，对后面的聚会做出了与女服务员相同的解释，但没有弥补可笑的等待时间。
当账单来的时候，他们竟然厚颜无耻地在支票上自动收取20%的小费。
这位“经理”是一位有纹身和穿孔的年轻女子，她显然不属于她的范围，而且是整个问题的根源。无论人员是否短缺，似乎都没有涉及管理。有一次，餐厅遭到猛烈撞击，一名工作人员正在擦拭窗户。谁知道厨房在忙什么。
对他们来说幸运的是，我不是付账的人，否则他们就不会得到报酬。
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