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hectora271
ABSOLUTELY DISAPPOINTING
博吉德斯卡斯卡德斯酒店的点评
点评：DISAPPOINTING RESTAURANT AND SERVICE.
When you go to a 5* Hotel you expect a minimum standard both in the reception, room, restaurant, service...
Hind, receptionist, was very nice to all of us and got everything ready before we arrived. She even gave us a tea as a welcome. Rooms weren't neat as they should: some dirt on the walls and even used cutlery on the terrace. There was also a room sservice tray on the hall that wasn't removed in hours.
There was a man smoking on the bar, just waiting for life to go. When it comes to order he hardly understand English, which should be a basic. At the pool there's no way to let someone know you want to order, and when we order ithere wasn't a good reaction. They don't even give you glasses for the beer, you have to drink straight from the bottle, which wasn't cool enough.
Then we got to the restaurant and got ABSOLUTELY DISAPPOINTED.
First of all, there wasn't a table ready for us, 11 people, nor even polished glasses nor plates.
When it comes to order, a man that I suposse is the maitre, didn't get it straight and had to come for a second time telling it was us who said something wrong. A few plates on the menu were not available, which we wanted and where not advertised at the beginning of the dinner.
Drinks took a while to come, and about the food...
We order two ceasar salads, there was no sauce and the chicken was raw. The man didn't even react to us complaining.
Main courses were ok, but we order a steak with champignong sauce and came with pepper sauce, also some tagliatelle with champignongs and chicking. I didn't see any champignon. We hadn't finished and another waiter had to call him while he was quietly smoking on the terrace with a friend.
He saw our faces and I complained directly to him, didn't even bother. When on the bar to sign the bill I told him there was a cokoroach and didn't bother.
Hotel, views, location and Hind were amazing, the other receptionist couldn't speak ANY English. Worst part comes with the service: not even an apology.
Hotel was empty, now I guess why.
I don't recommend it at all.
When you go to a 5* Hotel you expect a minimum standard both in the reception, room, restaurant, service...
Hind, receptionist, was very nice to all of us and got everything ready before we arrived. She even gave us a tea as a welcome. Rooms weren't neat as they should: some dirt on the walls and even used cutlery on the terrace. There was also a room sservice tray on the hall that wasn't removed in hours.
There was a man smoking on the bar, just waiting for life to go. When it comes to order he hardly understand English, which should be a basic. At the pool there's no way to let someone know you want to order, and when we order ithere wasn't a good reaction. They don't even give you glasses for the beer, you have to drink straight from the bottle, which wasn't cool enough.
Then we got to the restaurant and got ABSOLUTELY DISAPPOINTED.
First of all, there wasn't a table ready for us, 11 people, nor even polished glasses nor plates.
When it comes to order, a man that I suposse is the maitre, didn't get it straight and had to come for a second time telling it was us who said something wrong. A few plates on the menu were not available, which we wanted and where not advertised at the beginning of the dinner.
Drinks took a while to come, and about the food...
We order two ceasar salads, there was no sauce and the chicken was raw. The man didn't even react to us complaining.
Main courses were ok, but we order a steak with champignong sauce and came with pepper sauce, also some tagliatelle with champignongs and chicking. I didn't see any champignon. We hadn't finished and another waiter had to call him while he was quietly smoking on the terrace with a friend.
He saw our faces and I complained directly to him, didn't even bother. When on the bar to sign the bill I told him there was a cokoroach and didn't bother.
Hotel, views, location and Hind were amazing, the other receptionist couldn't speak ANY English. Worst part comes with the service: not even an apology.
Hotel was empty, now I guess why.
I don't recommend it at all.
翻译：令人失望的餐厅和服务。
当你去一家五星级酒店时，你会期望接待处、房间、餐厅、服务等方面的最低标准......
接待员 Hind 对我们所有人都很好，在我们到达之前就把一切都准备好了。她甚至给我们端来了一杯茶作为欢迎。房间没有达到应有的整洁：墙上有些灰尘，露台上甚至还有用过的餐具。大厅里还有一个客房服务托盘，几个小时都没有清理。
有一个男人在吧台上抽烟，只是在等着生命结束。点餐时，他几乎不懂英语，这应该是基本的。在游泳池边，没有办法让别人知道你想点餐，当我们点餐时，反应并不好。他们甚至不给你啤酒杯，你必须直接从瓶子里喝，这太不酷了。
然后我们到了餐厅，非常失望。
首先，没有为我们准备好桌子，11 个人，甚至没有擦亮的玻璃杯和盘子。
点餐时，一位我猜是领班的男士没有搞清楚，不得不第二次过来告诉我们说错了。菜单上的几道菜没有了，而我们想要这些菜，晚餐开始时也没有宣传。
饮料过了一段时间才送来，至于食物...
我们点了两份凯撒沙拉，没有酱汁，鸡肉是生的。这位男士甚至对我们的抱怨没有反应。
主菜还可以，但我们点了一份配香菇酱的牛排，配的是辣椒酱，还有一些配香菇和鸡肉的宽面条。我没有看到任何香菇。我们还没吃完，另一位服务员不得不叫他，当时他正和朋友在露台上安静地抽烟。
他看到了我们的脸，我直接向他抱怨，甚至没有理会。当我在吧台签账单时，我告诉他有只蟑螂，但没理他。
酒店、景色、位置和 Hind 都很棒，其他接待员不会说任何英语。最糟糕的是服务：甚至没有道歉。
酒店空无一人，现在我猜是为什么了。
我一点也不推荐它。
当你去一家五星级酒店时，你会期望接待处、房间、餐厅、服务等方面的最低标准......
接待员 Hind 对我们所有人都很好，在我们到达之前就把一切都准备好了。她甚至给我们端来了一杯茶作为欢迎。房间没有达到应有的整洁：墙上有些灰尘，露台上甚至还有用过的餐具。大厅里还有一个客房服务托盘，几个小时都没有清理。
有一个男人在吧台上抽烟，只是在等着生命结束。点餐时，他几乎不懂英语，这应该是基本的。在游泳池边，没有办法让别人知道你想点餐，当我们点餐时，反应并不好。他们甚至不给你啤酒杯，你必须直接从瓶子里喝，这太不酷了。
然后我们到了餐厅，非常失望。
首先，没有为我们准备好桌子，11 个人，甚至没有擦亮的玻璃杯和盘子。
点餐时，一位我猜是领班的男士没有搞清楚，不得不第二次过来告诉我们说错了。菜单上的几道菜没有了，而我们想要这些菜，晚餐开始时也没有宣传。
饮料过了一段时间才送来，至于食物...
我们点了两份凯撒沙拉，没有酱汁，鸡肉是生的。这位男士甚至对我们的抱怨没有反应。
主菜还可以，但我们点了一份配香菇酱的牛排，配的是辣椒酱，还有一些配香菇和鸡肉的宽面条。我没有看到任何香菇。我们还没吃完，另一位服务员不得不叫他，当时他正和朋友在露台上安静地抽烟。
他看到了我们的脸，我直接向他抱怨，甚至没有理会。当我在吧台签账单时，我告诉他有只蟑螂，但没理他。
酒店、景色、位置和 Hind 都很棒，其他接待员不会说任何英语。最糟糕的是服务：甚至没有道歉。
酒店空无一人，现在我猜是为什么了。
我一点也不推荐它。
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