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Unhappy Customer at 10107 Southpoint pkwy fredericksburg
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Unhappy Customer at 10107 Southpoint pkwy fredericksburg
Buffalo Wild Wings的点评
点评：I have been coming this location for awhile and today I ordered wings like I always order them crispy and they came out not crispy and hardly cooked. I sent them back and told the waitress that it was not what I ordered. She took them back and came back and she told me that the manager said they were cooked and crispy, which they obviously not. I even asked the waitress and she told me yeah that they were barely cooked and were not crispy. I told the waitress i did not want them. If the waitress is going to take my order and ask me as the paying customer what I want and how I want it. Why would the manager do the opposite and not honor that? Very unprofessional manager working today at this stare at 2pm today and I never had that experience before in the same restaurant. The waitress was good and even agreed with me and agreed that the manager just threw away 10 wings because they were not to the customers satisfaction. I recommend re-training this manager in customer service training, because she obviously does not know what she is doing. She never even came to my table. The waitress should be the manager because she knows better then the manager
翻译：我来这家餐厅已经有一段时间了，今天我像往常一样点了酥脆的鸡翅，但端上来的时候鸡翅不酥脆，几乎没有烤熟。我把它们退回去，告诉女服务员这不是我点的。她把它们拿回去，然后回来告诉我，经理说鸡翅已经烤熟了，很脆，但显然不是。我甚至问了女服务员，她说是的，鸡翅几乎没有烤熟，也不脆。我告诉女服务员我不想要它们。如果女服务员要接受我的订单，并问我这个付费客户想要什么，我想要什么。为什么经理会反其道而行之，不尊重我的意见？今天下午 2 点，经理在这种场合工作，非常不专业，我以前在同一家餐厅从未有过这样的经历。女服务员很好，甚至同意我的说法，并同意经理扔掉 10 个鸡翅，因为它们没有让顾客满意。我建议重新培训这位经理的客户服务，因为她显然不知道自己在做什么。她甚至从来没有来过我的餐桌。女服务员应该担任经理，因为她比经理更了解情况
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