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gilmore3582
Wrongful Smoking Charge – Extremely Disappointing Experience
Courtyard by Marriott Fort Smith Downtown的点评
点评：I recently booked a room through Capital One Travel for my wife, young granddaughter, and myself. Upon arrival, the check-in process was confusing, but we eventually got to our room. We were only in the room for about 9 hours — 8 of which were spent sleeping. The room was clean, smelled fresh, and everything seemed fine.
After checkout, I received an email stating we had been charged for another night's stay. We immediately called the hotel, and they told us someone would get back to us on Monday. No one did. When we followed up, they claimed not to know why we were being charged again. Eventually, someone contacted us to say it was a smoking fee.
This accusation is absolutely false — none of us smoke or vape in any way. When I denied the charge, the representative quickly changed their tone and said they would refund the fee, and it would take 4–5 days to process. That sudden reversal only added to my frustration.
I am deeply offended by this false accusation. It was upsetting and unprofessional, and I expected far better from a brand like Marriott. After this experience, I will not stay at a Marriott property again. If you look at other reviews you will see overcharges, rude staff etc.
After checkout, I received an email stating we had been charged for another night's stay. We immediately called the hotel, and they told us someone would get back to us on Monday. No one did. When we followed up, they claimed not to know why we were being charged again. Eventually, someone contacted us to say it was a smoking fee.
This accusation is absolutely false — none of us smoke or vape in any way. When I denied the charge, the representative quickly changed their tone and said they would refund the fee, and it would take 4–5 days to process. That sudden reversal only added to my frustration.
I am deeply offended by this false accusation. It was upsetting and unprofessional, and I expected far better from a brand like Marriott. After this experience, I will not stay at a Marriott property again. If you look at other reviews you will see overcharges, rude staff etc.
翻译：我最近通过 Capital One Travel 为我的妻子、年幼的孙女和我自己预订了一间房间。抵达后，入住流程令人困惑，但我们最终还是入住了房间。我们只在房间里待了大约 9 个小时，其中 8 个小时用于睡觉。房间干净整洁，气味清新，一切看起来都很好。
退房后，我收到一封电子邮件，说我们被收取了另一晚的住宿费。我们立即打电话给酒店，他们说周一会有人回复我们，但没有人回复。当我们再次联系他们时，他们声称不知道为什么再次向我们收费。最后，有人联系我们，说这是吸烟费。
这项指控绝对是虚假的——我们当中没有人以任何方式吸烟或使用电子烟。当我否认这项指控时，酒店代表迅速改变了语气，表示他们会退还这笔费用，但需要 4-5 天的时间来处理。这种突然的逆转只会让我更加沮丧。
我对这项虚假指控深感不满。这次体验令人沮丧，而且很不专业，我对万豪这样的品牌期望很高。这次之后，我再也不会住万豪酒店了。如果你看看其他评论，你会发现收费过高、员工粗鲁等等。
退房后，我收到一封电子邮件，说我们被收取了另一晚的住宿费。我们立即打电话给酒店，他们说周一会有人回复我们，但没有人回复。当我们再次联系他们时，他们声称不知道为什么再次向我们收费。最后，有人联系我们，说这是吸烟费。
这项指控绝对是虚假的——我们当中没有人以任何方式吸烟或使用电子烟。当我否认这项指控时，酒店代表迅速改变了语气，表示他们会退还这笔费用，但需要 4-5 天的时间来处理。这种突然的逆转只会让我更加沮丧。
我对这项虚假指控深感不满。这次体验令人沮丧，而且很不专业，我对万豪这样的品牌期望很高。这次之后，我再也不会住万豪酒店了。如果你看看其他评论，你会发现收费过高、员工粗鲁等等。
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