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Gina L
Worst Hotel Stay Ever
Fairfield by Marriott Inn & Suites Savannah I-95 South的点评
点评：I called the hotel on May 8, 2025, at 7:56 PM and spoke with a young African-American male employee. I was attempting to reserve a room as part of a group, since my family would be in town for a funeral. I offered to pay during the call, but the gentleman assured me that payment was not required at that time. He stated that, because I was booking under a group rate, my reservation was essentially guaranteed, and I could pay upon arrival. He took my name and email address to complete the reservation and confirmed I would receive the group rate of $120.
However, I was not given a confirmation number, nor did I receive any follow-up email.
When I arrived at the hotel to check in on May 10, 2025, after the funeral, I was informed there was no reservation under my name. While still processing grief, I now had to deal with the added stress of not having a hotel room. After speaking with an employee named Prince (to the best of my recollection), he contacted the manager and was eventually able to secure a room for me. Prince also reassured me that I would still receive the group rate of $120.
Unfortunately, that turned out not to be the case.
While the room was generally fine—though it had a broken window—the bed was comfortable. However, when I reviewed my bill the next day, I discovered I had been charged $159 for the room. I spoke to Prince again, and there was more confusion and backtracking. He called the manager once more, but I was ultimately denied the group rate.
Adding to my frustration, my niece spoke with Prince about her room rate, and he responded by saying, "the math is mathing." This response was unprofessional and dismissive. Despite this, she was granted the $120 group rate while I was not.
This stay, during an already difficult time for my family, was far from the restful and supportive experience I had hoped for. I plan to visit the area again soon, but unfortunately, I will not be considering this hotel for future stays.
However, I was not given a confirmation number, nor did I receive any follow-up email.
When I arrived at the hotel to check in on May 10, 2025, after the funeral, I was informed there was no reservation under my name. While still processing grief, I now had to deal with the added stress of not having a hotel room. After speaking with an employee named Prince (to the best of my recollection), he contacted the manager and was eventually able to secure a room for me. Prince also reassured me that I would still receive the group rate of $120.
Unfortunately, that turned out not to be the case.
While the room was generally fine—though it had a broken window—the bed was comfortable. However, when I reviewed my bill the next day, I discovered I had been charged $159 for the room. I spoke to Prince again, and there was more confusion and backtracking. He called the manager once more, but I was ultimately denied the group rate.
Adding to my frustration, my niece spoke with Prince about her room rate, and he responded by saying, "the math is mathing." This response was unprofessional and dismissive. Despite this, she was granted the $120 group rate while I was not.
This stay, during an already difficult time for my family, was far from the restful and supportive experience I had hoped for. I plan to visit the area again soon, but unfortunately, I will not be considering this hotel for future stays.
翻译：2025年5月8日晚上7:56，我打电话给酒店，与一位年轻的非裔美国男性员工通话。由于我的家人要来参加葬礼，我当时想预订一个团体房间。我提出在通话期间付款，但这位男士向我保证当时无需付款。他解释说，由于我预订的是团体价格，所以预订基本上是可以保证的，我可以到店后再付款。他记下了我的姓名和电子邮件地址，完成了预订，并确认我可以享受120美元的团体价格。
然而，我没有收到确认号码，也没有收到任何后续邮件。
2025年5月10日，葬礼结束后，我到达酒店办理入住时，被告知我的名下没有预订。我一边沉浸在悲伤之中，一边还要承受没有酒店房间的额外压力。在与一位名叫Prince的员工（我记得他的名字）交谈后，他联系了经理，最终帮我订到了一间房。Prince还向我保证，我仍然可以享受120美元的团体价。
可惜的是，事实并非如此。
房间总体来说还不错——虽然有一扇窗户坏了——但床很舒服。然而，第二天我查看账单时，发现房间费是159美元。我再次与Prince沟通，结果却出现了更多的困惑和反复。他又打电话给经理，但最终还是拒绝了我的团体价。
更让我沮丧的是，我的侄女和Prince谈了她的房价，他的回复是“算账就是算账”。这种回复既不专业，又不礼貌。尽管如此，她还是获得了120美元的团体价，而我没有。
这次入住，对于我的家人来说，已经是一段艰难的时期，远非我所希望的那种轻松惬意和充满支持的经历。我计划很快再次访问该地区，但不幸的是，我不会考虑将来入住这家酒店。
然而，我没有收到确认号码，也没有收到任何后续邮件。
2025年5月10日，葬礼结束后，我到达酒店办理入住时，被告知我的名下没有预订。我一边沉浸在悲伤之中，一边还要承受没有酒店房间的额外压力。在与一位名叫Prince的员工（我记得他的名字）交谈后，他联系了经理，最终帮我订到了一间房。Prince还向我保证，我仍然可以享受120美元的团体价。
可惜的是，事实并非如此。
房间总体来说还不错——虽然有一扇窗户坏了——但床很舒服。然而，第二天我查看账单时，发现房间费是159美元。我再次与Prince沟通，结果却出现了更多的困惑和反复。他又打电话给经理，但最终还是拒绝了我的团体价。
更让我沮丧的是，我的侄女和Prince谈了她的房价，他的回复是“算账就是算账”。这种回复既不专业，又不礼貌。尽管如此，她还是获得了120美元的团体价，而我没有。
这次入住，对于我的家人来说，已经是一段艰难的时期，远非我所希望的那种轻松惬意和充满支持的经历。我计划很快再次访问该地区，但不幸的是，我不会考虑将来入住这家酒店。
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