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The Staff and Steven have absolutely no class
Tripadvisor用户
The Staff and Steven have absolutely no class
Bar Julian的点评
点评：I would like to provide some feedback regarding the service at the rooftop bar of the hotel. As a customer, I expected a high level of professionalism and attention to detail, but unfortunately, I did not experience that during my recent visit. It’s not shocking with the manager, Steven that’s known to fraternize with his young staff and do substances that I’d rather not mention. While also drinking a cold beverage out of a coffee cup? I observed several instances of staff members engaging in unprofessional behavior, including vaping, drinking and substance use while on duty especially after entering the bathroom after them. Or watching them pass their wax vape around like a thanksgiving plate. This behavior was not only unsanitary but also impacted the quality of service provided. I believe that maintaining a high standard of professionalism and customer service is essential for a reputable establishment such as yours. I hope that this feedback can be used to address and improve the overall experience for future patrons. It is evident that there are opportunities for improvement in the areas of management, food and beverage directing, as well as human resources. Thank you for your attention to this matter.
翻译：我想提供一些有关酒店屋顶酒吧服务的反馈。作为客户，我期望高水平的专业精神和对细节的关注，但不幸的是，我在最近的访问中没有体验到这一点。这对经理史蒂文来说并不令人震惊，他以与年轻员工的友好关系而闻名，并做了一些我不愿提及的事情。同时还用咖啡杯喝冷饮？我观察到一些工作人员有不专业行为的例子，包括在值班时吸电子烟、饮酒和使用药物，尤其是在他们之后进入浴室后。或者看着他们像感恩节盘子一样传递蜡烟。这种行为不仅不卫生，而且影响了所提供的服务质量。我相信，保持高标准的专业精神和客户服务对于像您这样的信誉良好的机构至关重要。我希望这些反馈可以用来解决和改善未来顾客的整体体验。显然，在管理、餐饮指导以及人力资源方面还有改进的机会。感谢您对此事的关注。
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