点评:Read before you go!
It is with deep indignation that we express our utmost dissatisfaction with our stay at Thomas Weihs Haus, and we strongly caution against choosing this B&B. We selected this location to celebrate my wife's birthday, and the experience was marked by unacceptable neglect.
To exacerbate the situation, we received an absurd charge of $50 for six minutes of tardiness in the late check-out, with an image showing 11:06. Additionally, during breakfast, there was a breach of commitment by not providing the additional bacon we had requested. This behavior contradicts the professionalism expected from a lodging establishment.
The claim of a small makeup stain on the towel is outrageous, considering I used a black-colored towel and my own makeup remover. I advise women to avoid this establishment.
Despite the room offering comfort and cleanliness, the breach of commitment during breakfast and the lack of professionalism during the farewell tainted the experience. The aggressive behavior during the attempt to clarify the charge over the phone was the epitome of inappropriate customer treatment.
This negative experience has generated an intolerable level of stress and discomfort, leading us to strongly discourage Thomas Weihs Haus. We demand that these issues be promptly addressed to ensure a drastic improvement in the quality of service for future guests.
翻译:出发前请阅读!
我们怀着深切的愤慨对在Thomas Weihs Haus 的住宿表示极大的不满,并强烈警告不要选择这家住宿加早餐酒店。我们选择这个地点来庆祝我妻子的生日,但这次经历的特点是令人无法接受的忽视。
更糟糕的是,我们因延迟退房迟到六分钟而收到了 50 美元的荒谬费用,而且图片显示为 11:06。此外,在早餐期间,没有提供我们要求的额外培根,这违反了承诺。这种行为违背了住宿机构所期望的专业精神。
考虑到我使用的是黑色毛巾和我自己的卸妆液,关于毛巾上有小化妆品污渍的说法是令人震惊的。我建议女性避开这个场所。
尽管房间舒适且干净,但早餐时的违背承诺和告别时缺乏专业精神玷污了这次体验。在试图通过电话澄清收费过程中的攻击性行为是不恰当的客户待遇的缩影。
这种负面经历产生了难以忍受的压力和不适,导致我们强烈劝阻 Thomas Weihs Haus。我们要求及时解决这些问题,以确保大幅提高为未来客人提供的服务质量。