点评:I literally just left this place in tears. I have never had such a bad customer experience. I booked the Undead Arena at 2pm today to do with my son. It’s pouring rain NorEaster and I booked in on the drive over. I got there at 1:47pm and was told that Unfortunately she could not allow us to play because they have a strict 15 min policy. She then said she could reschedule us for another time for a 10.00 fee per person. Ridiculous and again the day was wide open due to the rain. I was 2 mins late. Then Neptune the worker there tells me she can’t even reschedule me and that she has no permissions on the website. So, I’m looking at her like what does this mean, I’m just out of my $53??! And she says Yes, I am so sorry. This was my first time visiting this place and I will not ever be back. Customer’s are clearly not a priority there was zero attempt to help me. Atleast reschedule me. I was robbed!!
翻译:我真的是含着泪离开这个地方的。我从来没有经历过如此糟糕的客户体验。我今天下午 2 点预订了 Undead Arena 来和我儿子一起玩。复活节正值倾盆大雨,我预订了开车过来的酒店。我下午 1:47 到达那里,被告知不幸的是她不允许我们玩,因为他们有严格的 15 分钟政策。然后她说她可以为我们重新安排另一个时间,每人 10 美元。可笑的是,由于下雨,这一天再次变得空旷。我迟到了2分钟。然后那里的工作人员海王星告诉我,她甚至无法重新安排我,而且她没有该网站的权限。所以,我看着她,想这是什么意思,我的 53 美元刚刚用完??!她说是的,我很抱歉。这是我第一次访问这个地方,我永远不会回来。客户显然不是优先考虑的事情,没有人尝试帮助我。至少给我重新安排一下吧。我被打劫了!!