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EAR INN Disgruntled SERVER Ruins Evening!
michael r
EAR INN Disgruntled SERVER Ruins Evening!
Ear Inn的点评
点评：Went to Ear Inn on September 29th 2024 with 5 guys, visiting from Canada. This place was recommended to us by Paul's Casablanca to have a few drinks and snacks until they got busy that night. The place wasn't very busy. We were seated in the back. Waiting for our server for at least 15 minutes. So my friend went to the bar to get us a round of drinks. Waited another 10 minutes to even get menu's. Once we ordered things finally started rolling. We had several servers checking on us and bringing out food and cocktails. We were there for a short time as we were headed to Paul's Casablanca. I got up to pay the entire bill as a treat to the group as they finished up their cocktails and I waited outside. I noticed the male server gesturing to our table and seemed disappointed. I came back to the restaurant and this server met me at the entrance with the bill and confronted me with, "WAS THERE SOMETHING WRONG WITH THE SERVICE!" in a HARSH TONE! Without being too abrasive I advised him it was just OK (Meh!). He proceeded to tell me the STANDARD TIP was ~20-22% and was disgruntled about what I left him which was 15%. I feel like I am a reasonable person. I understand that times are tough out there. I understand that servers depend on their tips to compensate for their wage BUT the tip suggests my appreciation for the service given. If the restaurants standard is 20% or higher there should not be a "customize" or "other" button and I feel as a patron that I should have the ability to change it. Why should I give you 20% if you provide TERRIBLE service. If the food was horrible but you provided great service, my tip would reflect so. TIP Culture is changing and the "Expectation" for a decent tip for the lack of effort is brutal and it reflects poorly on the establishment. We will not be back!
翻译：2024 年 9 月 29 日，我们和来自加拿大的 5 位朋友一起去了 Ear Inn。Paul's Casablanca 向我们推荐了这个地方，我们在那里喝了几杯饮料，吃了点小吃，直到那天晚上他们忙起来。这个地方不是很忙。我们坐在后面。等了至少 15 分钟服务员才来。所以我的朋友去酒吧给我们拿了一轮饮料。又等了 10 分钟才拿到菜单。我们点完餐后，事情终于开始有了进展。有几位服务员来检查我们，并端上食物和鸡尾酒。我们在那里待了一小会儿，然后就去 Paul's Casablanca。当他们喝完鸡尾酒后，我起身付了全部账单，作为对这群人的款待，我在外面等着。我注意到男服务员指着我们的桌子，似乎很失望。我回到餐厅，这位服务员拿着账单在门口迎接我，用严厉的语气对我说：“服务有什么问题吗！”我并没有太过粗鲁地告诉他小费还可以（嗯！）。他接着告诉我小费标准是 20-22%，并对我留给他的 15% 感到不满。我觉得我是个通情达理的人。我明白现在的时代很艰难。我明白服务员依靠小费来补偿他们的工资，但小费表明了我对所提供服务的赞赏。如果餐厅的标准是 20% 或更高，就不应该有“自定义”或“其他”按钮，我觉得作为顾客，我应该有能力改变它。如果你提供的服务很糟糕，我为什么要给你 20%。如果食物很糟糕，但你提供了很好的服务，我的小费就会反映这一点。小费文化正在发生变化，对缺乏努力而得到体面小费的“期望”是残酷的，这反映了餐厅的糟糕表现。我们不会再来了！
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