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Restaurant waiter disrespecting clients
ENID R
Restaurant waiter disrespecting clients
Tasca的点评
点评：My husband and I I went to eat at Tasca as we done many times before on November 3. When it came to order As we had done before we wanted to substitute the Yuca for tostones. Our waiter Rodrigo told that it could not be done. We explained that we have been there many times and not once they have stated “ There are no substitutions” I mentioned a specific waitress and they (Rodrigo and the owner) threw her under the bus! Rodrigo said he was not as friendly as the female waitress. He continued to argue with us!! We decided not to stay for diner.
The owner tried to convinced me that that is the policy of the restaurant. and defended Rodrigo. Not true! We have several men waiters that have complied with our substitutions without any hesitation.The owner insisted that the female waitress was told many times that there no substitutions. He wanted me to give him the name of a male server.(I guess he did not believe me) we would never asked for substitutions if they were accepted many times before. Even though the owner apologized, I did not feel it was a very sincere apology. There are hundreds of restaurants in NYC that treat customers with appreciation and respect!
The owner tried to convinced me that that is the policy of the restaurant. and defended Rodrigo. Not true! We have several men waiters that have complied with our substitutions without any hesitation.The owner insisted that the female waitress was told many times that there no substitutions. He wanted me to give him the name of a male server.(I guess he did not believe me) we would never asked for substitutions if they were accepted many times before. Even though the owner apologized, I did not feel it was a very sincere apology. There are hundreds of restaurants in NYC that treat customers with appreciation and respect!
翻译：11 月 3 日，我和丈夫去了 Tasca 餐厅，就像我们之前多次去的那样。点餐时，我们想用炸大蕉片代替木薯，就像之前一样。我们的服务员 Rodrigo 说这不行。我们解释说我们来过这里很多次，他们一次也没有说过“不提供替换”。我提到了一位特定的女服务员，他们（Rodrigo 和老板）把她推到车下！Rodrigo 说他没有那位女服务员那么友好。他继续和我们争论！！我们决定不留下来吃饭了。
老板试图说服我，这是餐厅的政策。并为 Rodrigo 辩护。不对！我们有几位男服务员毫不犹豫地遵从了我们的替换要求。老板坚持说女服务员被告知过很多次，不提供替换。他想让我给他一个男服务员的名字。（我猜他不相信我）如果之前多次接受替换，我们永远不会要求替换。尽管店主道了歉，但我觉得他的道歉不是很真诚。纽约有数百家餐馆以感激和尊重的态度对待顾客！
老板试图说服我，这是餐厅的政策。并为 Rodrigo 辩护。不对！我们有几位男服务员毫不犹豫地遵从了我们的替换要求。老板坚持说女服务员被告知过很多次，不提供替换。他想让我给他一个男服务员的名字。（我猜他不相信我）如果之前多次接受替换，我们永远不会要求替换。尽管店主道了歉，但我觉得他的道歉不是很真诚。纽约有数百家餐馆以感激和尊重的态度对待顾客！
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