Third time to NYC and my favorite hotel by far. All staff we encountered: front desk, housekeeping, doormen and attendants in the reading room were friendly and helpful. We enjoyed the breakfast and cheese/wine reception every day. Loved the location of the hotel as we were able to easily walk to see two plays in the theater district. We enjoyed the daily water and chocolates. It was so quiet we felt like we were the only guests on our floor. Highly recommend this hotel!