点评:First, let me say this is our 5th visit to C-shore which does speak to the establishment's good food. We have done take out twice and dined in 2 times before this writing.
After arriving for our reservation we were escorted to our table under the tent. The fire pit nearby was emitting an incredible amount of smoke all of which was traveling to and getting trapped by the tent. The staff would not make any accommodations to find alternative seating regardless of booking in advance, being relatively empty since we arrived early for a 5:45 pm reservation. The hostess informed us, impolitely and with little empathy, that Bob, the maker of all decisions who was not even brought into the discussion, would not be able to offer an alternative or address the firepit which after 5 minutes left our party smelling like a bbq ashtray. So after a 30 min drive to the restaurant for a celebration meal we left. While Cshore has good food and we have had positive experiences we won't be returning anytime soon. This visit left a bitter taste in our mouths.
It is a shame, and Bob should know, if he cares too, that every employee reaction is an extension of the business and brand.
The C-shore earned an F-score on this day.
翻译:首先,让我说这是我们第 5 次访问 C-shore,这确实说明了该机构的美食。在撰写本文之前,我们已经做了两次外卖和两次用餐。
到达我们的预订后,我们被护送到帐篷下的桌子旁。附近的火坑散发出令人难以置信的大量烟雾,所有这些烟雾都飘向帐篷并被困在帐篷里。无论提前预订如何,工作人员都不会提供任何住宿来寻找替代座位,因为我们提前到达下午 5:45 进行预订,因此相对空旷。女主人不礼貌且几乎没有同理心地告诉我们,鲍勃,所有决定的制定者,甚至没有被纳入讨论,将无法提供替代方案或解决火坑问题,5 分钟后我们的聚会闻起来像烧烤烟灰缸。因此,在 30 分钟车程到餐厅享用庆祝餐后,我们离开了。虽然 Cshore 有美味的食物而且我们有过积极的经历,但我们不会很快回来。这次访问在我们口中留下了苦涩的味道。
这是一种耻辱,如果 Bob 也关心的话,他应该知道,每个员工的反应都是业务和品牌的延伸。
C-shore 在这一天获得了 F 分。