拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Disappointing
Y9794VLgaryf
Disappointing
Mr. Peabodys Burgers & Ale的点评
点评：Disappointed. Ordered two prime rib dips for pickup for $47. Arrived home and no au jus was included. Tried calling but no answer. Disappointing but an honest mistake
On our next dinner there one week later, I mentioned to the waitress. She asked what we wanted. I said maybe just free soft drinks if even that. She said she had to check with her manager. Maddy, the head manager we came to find out, came to the table. Never apologized just said they don't charge for au jus (the implication being that they can't compensate although I think most would agree that the dipping juice is an essential part of a French "DIP") and she had already authorized substituting mushrooms for French fries which our waitress told us was allowed and cost the same as French fries.
Now this is where it becomes inexcusable. She said if we had a receipt, had called or stopped in or had some proof as if we were there to buy there $33 (with full tip and tax) prime dip to get free soft drinks. I had brought the receipt and gave it to her also saying that I, of course, had called many times but no one answered. She then said someone is there to always answer the phone obviously implying that I was lying. I had called at least 5 times that day because I wanted to order to go and no one ever answered. She then took our number and said she, the head manager, would have to refer it to her boss. I did not care for being cross examined, questioned and then doubted over something that was not previously upsetting. I'm sure this will cost them much more because we will not return...neither will any of our large family. My Mom had said that she had had better prime dip and my Dad's piece had a chunk of grizzle in it that was over an inch square that could have easily have choked him at 95 years old.
Is it really so hard to just say "we're sorry" and be couteous without cross examination. So poorly handled and so many other great local restaurants that will treat us better and by doing so will gain our respect and business.
On our next dinner there one week later, I mentioned to the waitress. She asked what we wanted. I said maybe just free soft drinks if even that. She said she had to check with her manager. Maddy, the head manager we came to find out, came to the table. Never apologized just said they don't charge for au jus (the implication being that they can't compensate although I think most would agree that the dipping juice is an essential part of a French "DIP") and she had already authorized substituting mushrooms for French fries which our waitress told us was allowed and cost the same as French fries.
Now this is where it becomes inexcusable. She said if we had a receipt, had called or stopped in or had some proof as if we were there to buy there $33 (with full tip and tax) prime dip to get free soft drinks. I had brought the receipt and gave it to her also saying that I, of course, had called many times but no one answered. She then said someone is there to always answer the phone obviously implying that I was lying. I had called at least 5 times that day because I wanted to order to go and no one ever answered. She then took our number and said she, the head manager, would have to refer it to her boss. I did not care for being cross examined, questioned and then doubted over something that was not previously upsetting. I'm sure this will cost them much more because we will not return...neither will any of our large family. My Mom had said that she had had better prime dip and my Dad's piece had a chunk of grizzle in it that was over an inch square that could have easily have choked him at 95 years old.
Is it really so hard to just say "we're sorry" and be couteous without cross examination. So poorly handled and so many other great local restaurants that will treat us better and by doing so will gain our respect and business.
翻译：失望的。以 47 美元的价格订购了两份上等肋骨蘸酱。到家了，没有 au jus 被包括在内。尝试打电话但无人接听。令人失望但诚实的错误
一周后我们在那里的下一次晚餐时，我向女服务员提到了。她问我们想要什么。我说即使那样也可能只是免费的软饮料。她说她必须和她的经理核实一下。 Maddy，我们前来寻找的总经理，来到了谈判桌前。从来没有道歉只是说他们不对 au jus 收费（这意味着他们无法补偿虽然我认为大多数人会同意蘸汁是法国“DIP”的重要组成部分）并且她已经授权替代蘑菇我们的女服务员告诉我们的炸薯条是允许的，而且价格与炸薯条相同。
现在这就是它变得不可原谅的地方。她说，如果我们有收据，打电话或停下来或有一些证据，就好像我们在那里购买 33 美元（含全额小费和税）prime dip 以获得免费软饮料。我把收据拿来给了她，还说我当然打过很多次电话，但没有人接听。然后她说有人总是接电话，显然暗示我在撒谎。那天我至少打了 5 次电话，因为我想下令去，但没有人接听。然后她拿了我们的电话号码，说她，总经理，必须把它转给她的老板。我不在乎被盘问、质疑，然后怀疑一些以前并不令人沮丧的事情。我相信这会让他们付出更多的代价，因为我们不会再回来了……我们大家庭中的任何一个人也不会。我妈妈说她最好喝 prime dip，而我爸爸的作品里面有一大块超过一英寸见方的灰白色，这很容易让 95 岁的他窒息。
不经质问只说“对不起”和礼貌真的那么难吗？如此糟糕的处理和许多其他很棒的当地餐馆会更好地对待我们，并通过这样做赢得我们的尊重和业务。
一周后我们在那里的下一次晚餐时，我向女服务员提到了。她问我们想要什么。我说即使那样也可能只是免费的软饮料。她说她必须和她的经理核实一下。 Maddy，我们前来寻找的总经理，来到了谈判桌前。从来没有道歉只是说他们不对 au jus 收费（这意味着他们无法补偿虽然我认为大多数人会同意蘸汁是法国“DIP”的重要组成部分）并且她已经授权替代蘑菇我们的女服务员告诉我们的炸薯条是允许的，而且价格与炸薯条相同。
现在这就是它变得不可原谅的地方。她说，如果我们有收据，打电话或停下来或有一些证据，就好像我们在那里购买 33 美元（含全额小费和税）prime dip 以获得免费软饮料。我把收据拿来给了她，还说我当然打过很多次电话，但没有人接听。然后她说有人总是接电话，显然暗示我在撒谎。那天我至少打了 5 次电话，因为我想下令去，但没有人接听。然后她拿了我们的电话号码，说她，总经理，必须把它转给她的老板。我不在乎被盘问、质疑，然后怀疑一些以前并不令人沮丧的事情。我相信这会让他们付出更多的代价，因为我们不会再回来了……我们大家庭中的任何一个人也不会。我妈妈说她最好喝 prime dip，而我爸爸的作品里面有一大块超过一英寸见方的灰白色，这很容易让 95 岁的他窒息。
不经质问只说“对不起”和礼貌真的那么难吗？如此糟糕的处理和许多其他很棒的当地餐馆会更好地对待我们，并通过这样做赢得我们的尊重和业务。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
