下载App
资质规则
旅行
账户
Vito A
1
The Absolute Worst Courtyard in the US
Courtyard by Marriott Tupelo的点评
点评：I am deeply disappointed in this Courtyard on ALL levels. As an elite Marriott member, this hotel does not follow Marriott standards, and does not deserve to be affiliated with Marriott. This hotel stands at #1 for worst guest experience ever in my 30 years of corporate travel. If you can avoid The Courtyard by Marriott in Tupelo, MS. then do so at all costs. There are other Marriott properties nearby, but other cities in MS would be a better choice.
This hotel is horribly mismanaged. From the ownership group, to the hotel management, and the hotel's extremely hostile and confrontational staff. Neither the management, and or the staff, holds itself accountable in wrongfully blaming guests for apparent hotel issues.
The average guest would assume that "Hotel Staff would be empowered to resolve issues", but this hotel intentionally refuses to resolve the problems, and further they blatantly go out of their way to infuriate guests, inflaming tensions, and ultimately chasing guests away.
THE LAST STRAW: I called the ownership group. The regional VP refused to cooperate with me, and or Marriott for that matter. The regional VP literally phone-bombed me, and stalked me on social media before I had blocked him.
I filed a complaint with Marriott Guest Services, and the Elite Service manager was so disgusted with this hotel's treatment of me that she "resolved the issue immediately", awarding me 25K points, giving me stay credit, and also the points I earned through my paid stay.
This hotel is horribly mismanaged. From the ownership group, to the hotel management, and the hotel's extremely hostile and confrontational staff. Neither the management, and or the staff, holds itself accountable in wrongfully blaming guests for apparent hotel issues.
The average guest would assume that "Hotel Staff would be empowered to resolve issues", but this hotel intentionally refuses to resolve the problems, and further they blatantly go out of their way to infuriate guests, inflaming tensions, and ultimately chasing guests away.
THE LAST STRAW: I called the ownership group. The regional VP refused to cooperate with me, and or Marriott for that matter. The regional VP literally phone-bombed me, and stalked me on social media before I had blocked him.
I filed a complaint with Marriott Guest Services, and the Elite Service manager was so disgusted with this hotel's treatment of me that she "resolved the issue immediately", awarding me 25K points, giving me stay credit, and also the points I earned through my paid stay.
翻译：我对这家万怡酒店的所有方面都深感失望。作为万豪的精英会员，这家酒店不符合万豪标准，不配与万豪酒店有任何关联。在我 30 年的商务旅行经历中，这家酒店是客人体验最差的酒店。如果您可以避免入住密西西比州图珀洛的万怡酒店，请不惜一切代价。附近还有其他万豪酒店，但密西西比州的其他城市会是更好的选择。
这家酒店管理非常糟糕。从业主集团到酒店管理层，再到酒店极其敌对和对抗的员工。无论是管理层还是员工，都没有承担责任，错误地将明显的酒店问题归咎于客人。
一般客人会认为“酒店员工有权解决问题”，但这家酒店故意拒绝解决问题，而且他们公然不顾一切地激怒客人，激化紧张局势，最终赶走客人。
最后一根稻草：我打电话给业主集团。地区副总裁拒绝与我合作，甚至拒绝与万豪合作。地区副总裁甚至给我打了电话，在我屏蔽他之前，还在社交媒体上跟踪我。
我向万豪客户服务部投诉，精英服务经理对这家酒店对我的待遇非常反感，她“立即解决了问题”，奖励我 25K 积分，给我住宿积分，以及我通过付费住宿获得的积分。
这家酒店管理非常糟糕。从业主集团到酒店管理层，再到酒店极其敌对和对抗的员工。无论是管理层还是员工，都没有承担责任，错误地将明显的酒店问题归咎于客人。
一般客人会认为“酒店员工有权解决问题”，但这家酒店故意拒绝解决问题，而且他们公然不顾一切地激怒客人，激化紧张局势，最终赶走客人。
最后一根稻草：我打电话给业主集团。地区副总裁拒绝与我合作，甚至拒绝与万豪合作。地区副总裁甚至给我打了电话，在我屏蔽他之前，还在社交媒体上跟踪我。
我向万豪客户服务部投诉，精英服务经理对这家酒店对我的待遇非常反感，她“立即解决了问题”，奖励我 25K 积分，给我住宿积分，以及我通过付费住宿获得的积分。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
