点评:My wife and I purchased a Mario Andretti Racing Experience thru Living Social. We scheduled our driving experience months ago, however I had to have an unexpected surgery, and requested to reschedule. Initially, they simply refused to do anything. Then finally agreed to reschedule for a fee of $50 per person. ($100 Total) I then requested to just cancel, not refund. (per the original "small print" on the voucher) I was then told, they do not give refunds, even though the voucher said a refund was available. "You would have to contact living social if in need of refund if you purchased your voucher through them. We
actually do not issue any refunds." Nothing but a run around. I talked to others that did the experience and was told hours of waiting and instruction, then 4 minutes on the track. The worst of all is the "Tuff Luck" attitude by the staff at customer service. Strongly suggest to run from Mario Andretti Racing Experience.
翻译:我和妻子通过 Living Social 购买了马里奥·安德烈蒂赛车体验。我们几个月前就预定了驾驶体验,但我突然要做手术,所以要求重新安排。起初,他们干脆拒绝了。后来他们终于同意重新安排,每人收取 50 美元的费用(共计 100 美元)。之后我要求取消,而不是退款。(根据优惠券上原来的“小字”说明)然后我被告知,他们不提供退款,尽管优惠券上写着可以退款。“如果您是通过 Living Social 购买的优惠券,需要退款时,请联系 Living Social。我们实际上不提供任何退款。” 一切都只是敷衍了事。我和其他体验过的人聊过,他们说要等上几个小时,接受指导,然后才能在赛道上体验 4 分钟。最糟糕的是客服人员那种“运气真差”的态度。强烈建议不要体验马里奥·安德烈蒂赛车体验。