点评:Terrible experience and unfortunately we were not able to experience the luau. My husband spent hours researching luaus for our family vacation and chose this one due to the cultural experience that it offered versus luaus closer to where we were staying. Unfortunately the venue cancelled the luau due to weather and we were notified as we arrived (despite my husband texting the venue earlier in the day asking about arrival time with no response AND the fact that earlier light rain had stopped by when we arrived which was 30 minutes prior to when the show was supposed to start). I’m not sure why they didn’t send out some sort of email or text notification making us aware versus having us show up and completely waste our time. Due to when we scheduled the luau on our trip we were unable to reschedule this and it definitely put a damper on our evening and our trip. Customer service was mediocre at best as the girls at the check in table were giggling as they told us that the event had been cancelled. Such a disappointment as we were really looking forward to this but wouldn’t recommend at all based on our experience .
翻译:糟糕的经历,不幸的是我们没能体验夏威夷烤猪大宴。我丈夫花了几个小时研究我们家庭度假的夏威夷烤猪大宴,并选择了这家,因为它提供的文化体验比我们住的地方更近的夏威夷烤猪大宴更丰富。不幸的是,场地因天气原因取消了夏威夷烤猪大宴,我们到达时才收到通知(尽管我丈夫当天早些时候给场地发短信询问到达时间,但没有回复,而且我们到达时,也就是演出开始前 30 分钟,小雨已经停了)。我不知道他们为什么不发电子邮件或短信通知我们,而要我们亲自到场,完全浪费我们的时间。由于我们在旅行中安排了夏威夷烤猪大宴,我们无法重新安排,这无疑给我们的夜晚和旅行带来了扫兴。客户服务充其量只是一般水平,因为登记台的女孩们咯咯笑着告诉我们活动已取消。这太令人失望了,因为我们真的很期待这次活动,但根据我们的经验,我们根本不会推荐。