Aloha, sparkyrn. Thank you for your visit and feedback. We are disappointed your stay fell short of expectations and extend our sincere apologies for the challenges that contributed to your negative appraisal. We are undergoing a complete guest room renovation that will soon give us a fresh new look. It is our sincere hope that you will give us another opportunity to make a more favorable impression.
我在卡纳纳的沙滩度过了一个分时假期。 遗憾的是，我无法摆脱这种所有权。 在我目前的逗留期间，我觉得这个地方很脏，电梯不能正常工作，礼宾人员还坚持让一对蓝眼睛的夫妇站在我身后，其实他们应该站在我前面。游泳池低于标准，没有雨伞，游泳池太小，海滩上充满了鹅卵石，一旦你进入水中，就会下降几英尺。就当是为了你自己好，找个好点的，配得上这个美丽海岛的地方住吧。
Aloha, Vida. Thank you for your feedback. We are disappointed to read your comments and apologize for the elevator challenge, the cleanliness of your guest unit, and especially if our resort staff did not display the expected Aloha spirit. Offering attentive and courteous service is our top priority, and we are sorry that we did not live up to our or your standards. We have forwarded your review to the resort general manager, who is eager to learn more about your experience and discuss your grievances.
Aloha, and thank you for your wonderful review! We are delighted you found our accommodations to your liking. As you discovered, our spacious guest units come with numerous convenient amenities that make your stay that much more enjoyable. We'll be sure to pass along your compliments to Bill "Captain Billy Bones" Sayles, one of our most popular activity leaders. He will be pleased you singled him out for his knowledge of the local flora. Thank you for staying at the Sands of Kahana. We hope you will consider us again on your next visit to Maui.
Aloha! We are delighted you had an enjoyable visit and are flattered we could earn your highest rating. We truly appreciate your wonderful review and hope you will consider us again on your next visit to Maui. Mahalo!
Thank you so much for taking the time to share your comments. We truly value your ownership and are pleased our resort staff has displayed plenty of Aloha spirit. It has been our pleasure to serve you over the years, and we hope to have the opportunity to do so for many more to come. Mahalo!