点评:Placed a very simple order on the app for two footlong subs, identical, just as listed. No changes, no 'additions', etc. Just clicked the sandwich on the app and clicked "add to cart". Unfortunately, you cannot go through the drive through to pick up an app order which such because I am disabled. So, I have to park and hobble inside. There was ONE customer when I went in to pick up my sandwiches. NOT busy. There were four orders on a rack on the far side of the room (more wobbling). My name was clearly listed on the front of the bag, and I picked it up and took it home. I brought the bag home and we left to go to a prior responsibility. We came home two hours later and opened the bag to get our sandwiches out to eat. I had someone else's order. NOT mine. The sandwiches were loaded with bacon, onions and peppers and other things---we ordered meatballs. Another BIG issue, you cannot actually call the store and talk to a real person. They tell you to go online and give them 'feedback'. So it does no good to call and ask them to remake the sandwiches. I have two sandwiches on the kitchen counter and no dinner. And the last time I went in there, I literally waited 45 minutes until I was the absolute LAST person in the place. The staff ignored me and chatted. Finally, I said, Do I get my order? They said they didn't get my order. I showed them my app and my receipt and they made the sandwiches. But I wasted a solid hour and a half of my time that night. Now its bed time, I am falling asleep, and I am hungry. Thanks, Subway.
翻译:在应用程序上下了一个非常简单的订单,购买了两个一英尺长的潜艇,完全相同,正如所列。没有任何更改,没有“添加”等。只需单击应用程序上的三明治,然后单击“添加到购物车”。不幸的是,您无法通过驾车来领取应用程序订单,因为我已被禁用。所以,我必须停车并一瘸一拐地进去。当我进去拿三明治时,有一位顾客。不忙。房间另一边的架子上有四个订单(更摇晃)。我的名字清楚地写在包的正面,我拿起它带回家。我把包带回家,然后我们就出发去履行先前的职责。两个小时后我们回到家,打开袋子把三明治拿出来吃。我有别人的订单。不是我的。三明治里装满了培根、洋葱、辣椒和其他东西——我们点了肉丸。另一个大问题是,你实际上无法打电话给商店并与真人交谈。他们让你上网并给他们“反馈”。所以打电话要求他们重新做三明治是没有用的。我厨房柜台上有两个三明治,没有晚餐。上次我进去的时候,我实际上等了 45 分钟,直到我成为这个地方的最后一个人。工作人员不理我,继续闲聊。最后,我说,我收到订单了吗?他们说他们没有收到我的订单。我向他们展示了我的应用程序和收据,他们制作了三明治。但那天晚上我浪费了整整一个半小时的时间。现在是睡觉时间了,我正在睡觉,而且我饿了。谢谢,地铁。