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Tracy B
Bad Experience all around.
沃特福德-伯灵顿呗盟套房酒店的点评
点评：We were there for 4 days.
I’ll try to summarize by leaving some details out.
Once the Better Business Bureau finishes up, the pictures should be on their website.
We had a visibly filthy rooms. I mean, I rubbed a dry facial tissue in the sink and the tissue was gray with dirt. The tub was even worse. It was visibly filthy and a dry towel that I ran across the bottom of the tub left a ‘clean’ streak in the tub and filth on the towel. Gross.
At the entrance to the hotel, to the right, was an ashtray. It was not cleaned out the entire time we were there. That’s how much they care about the property and the guests staying there. Gross.
The premises is dirty. Period.
The manager did not tell us that they were (quite literally) ripping the roof off right above our room on our last day. Heavy machinery with a lift and pounding and scraping on the roof and debris falling past our window. I have pictures and video alike to prove everything I’ve stated here.
The manager and staff made it very apparent that they have no interest in providing a good experience or even an ounce of hospitality in any sense whatsoever. Don’t expect a greeting or even a smile. Expect a blank stare. I never heard a word come out of either employee I encountered. I felt like I was in a Twilight Zone episode. I’ve never been in a hotel that was like this place. SO uncomfortable.
Oh. If you have a complaint (we had many) you’ll be told the manager isn’t at the property. No excuse. I’m sure he has a cell phone.
The ONE day I spoke with him on the phone he repeatedly TOLD me to come to reception to be moved to another room. I repeatedly told him that I was literally leaving at that moment to attend my nieces wedding. A WEDDING.
I never got a call from him even after asking the staff. The staff just kept telling me he wasn’t on the premises. However, I SAW him at the premises on more than one occasion. Once, when the roof was getting ripped off, he was standing below in the parking lot. Second time, I was out in the front of the hotel. He saw me and went back in.
This is an expensive hotel with the Wyndham name. I never expected such a miserable experience. Stay elsewhere even if you have to travel a bit further. It’s that bad.
DO NOT STAY HERE UNLESS BAD SERVICE AND/OR HOSPITALITY BRINGS YOU JOY.
I’ll try to summarize by leaving some details out.
Once the Better Business Bureau finishes up, the pictures should be on their website.
We had a visibly filthy rooms. I mean, I rubbed a dry facial tissue in the sink and the tissue was gray with dirt. The tub was even worse. It was visibly filthy and a dry towel that I ran across the bottom of the tub left a ‘clean’ streak in the tub and filth on the towel. Gross.
At the entrance to the hotel, to the right, was an ashtray. It was not cleaned out the entire time we were there. That’s how much they care about the property and the guests staying there. Gross.
The premises is dirty. Period.
The manager did not tell us that they were (quite literally) ripping the roof off right above our room on our last day. Heavy machinery with a lift and pounding and scraping on the roof and debris falling past our window. I have pictures and video alike to prove everything I’ve stated here.
The manager and staff made it very apparent that they have no interest in providing a good experience or even an ounce of hospitality in any sense whatsoever. Don’t expect a greeting or even a smile. Expect a blank stare. I never heard a word come out of either employee I encountered. I felt like I was in a Twilight Zone episode. I’ve never been in a hotel that was like this place. SO uncomfortable.
Oh. If you have a complaint (we had many) you’ll be told the manager isn’t at the property. No excuse. I’m sure he has a cell phone.
The ONE day I spoke with him on the phone he repeatedly TOLD me to come to reception to be moved to another room. I repeatedly told him that I was literally leaving at that moment to attend my nieces wedding. A WEDDING.
I never got a call from him even after asking the staff. The staff just kept telling me he wasn’t on the premises. However, I SAW him at the premises on more than one occasion. Once, when the roof was getting ripped off, he was standing below in the parking lot. Second time, I was out in the front of the hotel. He saw me and went back in.
This is an expensive hotel with the Wyndham name. I never expected such a miserable experience. Stay elsewhere even if you have to travel a bit further. It’s that bad.
DO NOT STAY HERE UNLESS BAD SERVICE AND/OR HOSPITALITY BRINGS YOU JOY.
翻译：我们在那里待了 4 天。
我将尝试通过省略一些细节来进行总结。
商业改善局完成后，图片应该会出现在他们的网站上。
我们的房间明显很脏。我的意思是，我在水槽里擦了一张干的面巾纸，纸巾是灰色的，上面沾满了污垢。浴缸更糟糕。它明显很脏，我在浴缸底部跑过一条干毛巾，在浴缸中留下了“干净”的条纹，毛巾上留下了污垢。总的。
酒店入口右侧有一个烟灰缸。我们在那里的整个时间里都没有清理干净。这就是他们对酒店和住在那里的客人的关心程度。总的。
场地很脏。时期。
经理没有告诉我们，他们（毫不夸张地说）在我们入住的最后一天，把我们房间上方的屋顶掀掉了。带有升降机的重型机械在屋顶上撞击和刮擦，碎片从我们的窗户上掉下来。我有图片和视频来证明我在这里所说的一切。
经理和工作人员非常明显地表示，他们没有兴趣提供良好的体验，甚至没有兴趣提供任何意义上的热情好客。不要期待问候，甚至微笑。期待一个茫然的眼神。我从未听到我遇到的任何一位员工说过一句话。我感觉自己就像在暮光之城的情节中。我从来没有住过像这样的酒店。太不舒服了。
哦。如果您有投诉（我们有很多投诉），您会被告知经理不在酒店。别找借口。我确信他有手机。
有一天，我通过电话与他交谈，他反复告诉我去接待处搬到另一个房间。我反复告诉他，我当时确实要离开去参加我侄女的婚礼。一场婚礼。
即使询问了工作人员，我也没有接到他的电话。工作人员一直告诉我他不在现场。然而，我不止一次在现场见过他。有一次，当屋顶被掀掉时，他站在下面的停车场。第二次，我在酒店前面。他看见了我，就又进去了。
这是一家名为Wyndham 的昂贵酒店。我没想到会有如此悲惨的经历。即使您需要走得更远，也请留在其他地方。那就太糟糕了。
不要留在这里，除非糟糕的服务和/或热情好客给您带来欢乐。
我将尝试通过省略一些细节来进行总结。
商业改善局完成后，图片应该会出现在他们的网站上。
我们的房间明显很脏。我的意思是，我在水槽里擦了一张干的面巾纸，纸巾是灰色的，上面沾满了污垢。浴缸更糟糕。它明显很脏，我在浴缸底部跑过一条干毛巾，在浴缸中留下了“干净”的条纹，毛巾上留下了污垢。总的。
酒店入口右侧有一个烟灰缸。我们在那里的整个时间里都没有清理干净。这就是他们对酒店和住在那里的客人的关心程度。总的。
场地很脏。时期。
经理没有告诉我们，他们（毫不夸张地说）在我们入住的最后一天，把我们房间上方的屋顶掀掉了。带有升降机的重型机械在屋顶上撞击和刮擦，碎片从我们的窗户上掉下来。我有图片和视频来证明我在这里所说的一切。
经理和工作人员非常明显地表示，他们没有兴趣提供良好的体验，甚至没有兴趣提供任何意义上的热情好客。不要期待问候，甚至微笑。期待一个茫然的眼神。我从未听到我遇到的任何一位员工说过一句话。我感觉自己就像在暮光之城的情节中。我从来没有住过像这样的酒店。太不舒服了。
哦。如果您有投诉（我们有很多投诉），您会被告知经理不在酒店。别找借口。我确信他有手机。
有一天，我通过电话与他交谈，他反复告诉我去接待处搬到另一个房间。我反复告诉他，我当时确实要离开去参加我侄女的婚礼。一场婚礼。
即使询问了工作人员，我也没有接到他的电话。工作人员一直告诉我他不在现场。然而，我不止一次在现场见过他。有一次，当屋顶被掀掉时，他站在下面的停车场。第二次，我在酒店前面。他看见了我，就又进去了。
这是一家名为Wyndham 的昂贵酒店。我没想到会有如此悲惨的经历。即使您需要走得更远，也请留在其他地方。那就太糟糕了。
不要留在这里，除非糟糕的服务和/或热情好客给您带来欢乐。
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