点评:We placed an order for our usual pizza, mozzarella sticks. Over an hour later, which is way too long, Our delivery person finally arrived. The driver gave us our order, so we thought. The driver ran off. We discovered it was not our order and we did the right thing and reported what we discovered as our watering mouths awaited our favorite meal. We did not receive a meal we ordered. It did have a pizza of less value than the one we ordered, mozzarella sticks, and there was a desert.
We called the store and explained. They said they would completely comp our meal and we could have the meal provided. Completely comp a meal is 100% refund of the total amount our charge card was charged for our meal.
Then the person who delivered wrong meal came back to retrieve what he left as this person demanded we return the order given. Possibly on the orders of the store manager? We let that person know what transpired between us and the manager. We gave the other order back and took ours. Both were cold and un-edible. We said ok ,
Over a week later there was no comped meal. Just a lie. This happened before and not just to us. It is becoming a more routine occurrence. Sad that Nicky's has become the opposite of its founding promise and its subsequent reputation.
翻译:我们订购了我们常用的比萨饼,马苏里拉奶酪棒。一个多小时后,太久了,我们的送货员终于来了。司机给了我们订单,所以我们想。司机跑了。我们发现这不是我们的订单,我们做了正确的事情并报告了我们发现的情况,因为我们正在流口水等待我们最喜欢的一餐。我们没有收到我们订购的餐点。它确实有比我们订购的披萨价值更低的披萨,马苏里拉奶酪棒,还有一片沙漠。
我们打电话给商店并解释了。他们说他们会完全补偿我们的饭菜,我们可以提供饭菜。完全补偿一顿饭是我们的签帐卡为我们的饭菜收取的总金额的 100% 退款。
然后送错餐的人回来取回他留下的东西,因为这个人要求我们退回给定的订单。可能是店长的吩咐?我们让那个人知道我们和经理之间发生了什么。我们退回了另一个订单并接受了我们的订单。两者都很冷且不可食用。我们说好的,
一个多星期后,没有补餐。只是一个谎言。这发生在以前而不只是发生在我们身上。它正变得越来越常见。令人遗憾的是,Nicky's 已经与其创始承诺和随后的声誉背道而驰。