拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Pathetic Service
Tripadvisor用户
Pathetic Service
Northbrook Country Club的点评
点评：What started out as wishful thinking - of an evening having drinks before a dinner - turned out to be the worst experience.
We registered with the rude "Hostess" and sat at a table in the bar area. My husband asked at the bar to see a menu while we waited only to be told they didn't have any. We then asked the Hostess for one - when she had a minute - as she was walking by to seat others. She promptly replied that we could get one at the bar and when we replied that we already had asked for one there, she hastily threw one on our table and walked away.
After waiting 1 HOUR AND 20 MINUTES, we asked the bartender to take our order as we were STILL waiting. One would think that this would be her cue to be sure our order was submitted promptly so we could be served. ANOTHER 40 MINUTES passed and we STILL did not have our meal. TWO HOURS AFTER WE ARRIVED we left.
The Management AND staff at this poorly run and inept bar / restaurant are in dire need of training in customer service.
Save yourself frustration and go elsewhere where great customer service is of the utmost of importance.
We registered with the rude "Hostess" and sat at a table in the bar area. My husband asked at the bar to see a menu while we waited only to be told they didn't have any. We then asked the Hostess for one - when she had a minute - as she was walking by to seat others. She promptly replied that we could get one at the bar and when we replied that we already had asked for one there, she hastily threw one on our table and walked away.
After waiting 1 HOUR AND 20 MINUTES, we asked the bartender to take our order as we were STILL waiting. One would think that this would be her cue to be sure our order was submitted promptly so we could be served. ANOTHER 40 MINUTES passed and we STILL did not have our meal. TWO HOURS AFTER WE ARRIVED we left.
The Management AND staff at this poorly run and inept bar / restaurant are in dire need of training in customer service.
Save yourself frustration and go elsewhere where great customer service is of the utmost of importance.
翻译：最初是一厢情愿的想法——晚上在晚餐前喝一杯——结果却是最糟糕的经历。
我们向粗鲁的“女主人”登记，坐在酒吧区的一张桌子旁。我丈夫在酒吧要求看菜单，而我们等着却被告知他们没有菜单。然后我们向女主人要了一个 - 当她有时间时 - 当她走过来让其他人坐下时。她迅速回答说我们可以在酒吧买一个，当我们回答说我们已经在那里要了一个时，她匆忙把一个扔到我们的桌子上然后走开了。
等了 1 小时 20 分钟后，我们让酒保接了我们的订单，因为我们还在等。有人会认为这是她的暗示，以确保我们的订单被及时提交，以便我们可以得到服务。又过了 40 分钟，我们仍然没有吃饭。我们到达后两个小时就离开了。
这家经营不善、无能的酒吧/餐厅的管理层和员工急需接受客户服务方面的培训。
避免沮丧，去其他地方，那里的优质客户服务至关重要。
我们向粗鲁的“女主人”登记，坐在酒吧区的一张桌子旁。我丈夫在酒吧要求看菜单，而我们等着却被告知他们没有菜单。然后我们向女主人要了一个 - 当她有时间时 - 当她走过来让其他人坐下时。她迅速回答说我们可以在酒吧买一个，当我们回答说我们已经在那里要了一个时，她匆忙把一个扔到我们的桌子上然后走开了。
等了 1 小时 20 分钟后，我们让酒保接了我们的订单，因为我们还在等。有人会认为这是她的暗示，以确保我们的订单被及时提交，以便我们可以得到服务。又过了 40 分钟，我们仍然没有吃饭。我们到达后两个小时就离开了。
这家经营不善、无能的酒吧/餐厅的管理层和员工急需接受客户服务方面的培训。
避免沮丧，去其他地方，那里的优质客户服务至关重要。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
