点评:70s class reunion decided to take a day-trip via Amtrak to The Greenbrier from Huntington, WV. There were originally around 25 going, but due to unforeseen circumstances on the day of the trip only around 20 were able to keep their reservations. That’s when Amtrak messed things up by being 2+ hours behind schedule and most, if not all of us had also purchased Bunker Tours which were scheduled to take place 2-hours after our original arrival time. This meant our tour would commence before we arrived. Our hostess immediately contacted The Greenbrier enroute to notify them of our delay and try to make alternate arrangements, but they said nothing could be done and they refused to refund our money. We arrived within 15-20 minutes after our scheduled tour start time and it was a rainy day with few visitors roaming about, so not a busy day. I have never been more disappointed in an establishment than this experience. The Greenbrier could’ve shortened a tour for us. They could’ve refunded our money, given “rain-checks”, or credits to be used elsewhere on the grounds. They could’ve tried to be accommodating somehow, but took our money without a second thought. The Greenbrier is by far NOT a true representation of southern or mountain hospitality and apparently aren’t bothered that they left bad impressions on our group who had started out the day excited for the trip.
翻译:70 年代的同学聚会决定从西弗吉尼亚州亨廷顿乘坐 Amtrak 一日游到 The Greenbrier。最初有大约 25 人参加,但由于旅行当天出现不可预见的情况,只有大约 20 人能够保留他们的预订。就在那时,Amtrak 搞砸了一切,比计划晚了 2 个多小时,而且我们大多数人(如果不是所有人的话)还购买了 Bunker Tours,计划在我们原定到达时间的 2 小时后进行。这意味着我们的旅行将在我们到达之前开始。我们的女主人在途中立即联系了 The Greenbrier,通知他们我们的延误并尝试做出其他安排,但他们说无能为力,他们拒绝退还我们的钱。我们在预定的旅行开始时间后 15-20 分钟内到达,那天是雨天,几乎没有游客闲逛,所以不是繁忙的一天。我从来没有对任何机构比这次经历更失望过。The Greenbrier 本可以为我们缩短行程。他们本可以退还我们的钱,给我们“延期付款”或可以在其他地方使用的积分。他们本可以试着以某种方式通融,但却毫不犹豫地收下了我们的钱。Greenbrier 绝对不是南方或山区热情好客的真正代表,而且显然并不担心给我们这群人留下不好的印象,因为我们这一天开始对这次旅行感到兴奋。