Rude, lied and disrespectful - Wild Felid Advocacy Center of Washington (Shelton) - Wild Felid Advocacy Center of Washington - 49条旅客点评与比价

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Rude, lied and disrespectful

Wild Felid Advocacy Center of Washington的点评

2021年11月07日发布于: 海外

点评：We purchased tickets online a month in advance and drove 2 hours to take a tour here. Upon the start of the tour, which takes place outside, we were told we must wear a mask. We said we can't do that and that no where on their website or in emails does it discuss this policy. They lied and said it's on the website yet refused to show us where (because it's not). One of the workers was unmasked in the compound while this conversation started. They shamed us when we asked for a refund by saying we were taking money away from the cats. They stated it's a state wide mandate, which it's not in an outdoor setting. They showed zero kindness, care or empathy to the wasted time on our end. The experience could have easily been meant with respect and apologies, but instead we were shamed, threatened that they'd call the police, they refused to take accountability or admit their responsibility in the lack of communication on this policy. Apparently everyone else just rolls over to this demand on their end. This situation was shocking, heartbreaking and sad. If that's their policy, that's their choice. They need to clearly provide that information up front. Truth and politeness go a long way. None of which was shown here.

翻译：我们提前一个月在网上购买了门票，开车 2 小时来这里参观。参观在室外进行，开始后，我们被告知必须戴口罩。我们说我们不能这样做，而且他们的网站或电子邮件中没有任何地方讨论这项政策。他们撒谎说网站上有，但拒绝告诉我们在哪里（因为网站上没有）。当谈话开始时，其中一名工作人员在院子里没有戴口罩。当我们要求退款时，他们羞辱我们，说我们拿走了猫的钱。他们说这是全州的规定，但户外环境却不是这样。他们对我们浪费的时间没有表现出任何善意、关心或同情。这次经历本可以很容易地得到尊重和道歉，但他们却羞辱我们，威胁说他们会报警，他们拒绝承担责任或承认他们对这项政策缺乏沟通的责任。显然，其他人都只是屈服于他们的要求。这种情况令人震惊、心碎和悲伤。如果这是他们的政策，那是他们的选择。他们需要提前明确提供这些信息。诚实和礼貌很重要。但这里没有展示任何内容。

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