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The Service is going down hill
ricky s
The Service is going down hill
Totem Family Dining的点评
点评：Been going here since I moved to Everet in 1988. When the couple owned it you could not beat the price/service/food. Then his son took over and it went downhill. He had to sell out and the people that took over seem to be great. In the last year though its starting to go down hill customer service wize. It has all new wait staff now and they have a really sour attitude.
I wasnt going to say anythign about a previous visit but it now appears that poor service is standard. Before we were not allowed to sit at our table when our time came as the son wasnt there yet. So we had to wait another 15-20 minutes when he arrived a couple minutes later. Thats just wrong.
Then today (9/14/2023) was the kicker. It was a little busy but no bad. McKinze was our waitress. After ordering we waited a long time for food. Then we noticed that people that ordered way after us was getting food.
So we flagged her down and asked why. And then she flat our lied to us.
She said we ordered an Omlet which takes longer. Which would maybe be believeable except the couple next to us that ordered WAY WAY after us got their food.
BOTH HAD OMLETS.
Being Lied to is the WORST thing a waitress could do.
Im starting to wonder if my 35+ years of coming to the resturaunt is almost over.
I wasnt going to say anythign about a previous visit but it now appears that poor service is standard. Before we were not allowed to sit at our table when our time came as the son wasnt there yet. So we had to wait another 15-20 minutes when he arrived a couple minutes later. Thats just wrong.
Then today (9/14/2023) was the kicker. It was a little busy but no bad. McKinze was our waitress. After ordering we waited a long time for food. Then we noticed that people that ordered way after us was getting food.
So we flagged her down and asked why. And then she flat our lied to us.
She said we ordered an Omlet which takes longer. Which would maybe be believeable except the couple next to us that ordered WAY WAY after us got their food.
BOTH HAD OMLETS.
Being Lied to is the WORST thing a waitress could do.
Im starting to wonder if my 35+ years of coming to the resturaunt is almost over.
翻译：自从我 1988 年搬到埃弗里特以来，我就一直来这里。当这对夫妇拥有它时，你无法比拟价格/服务/食物。然后他的儿子接手了，公司就走下坡路了。他不得不卖掉他，而接手的人似乎都很棒。去年，尽管它的客户服务开始走下坡路。现在所有的服务员都是新的，他们的态度非常恶劣。
我本来不想对之前的访问说任何话，但现在看来，糟糕的服务是标准的。之前，当我们的时间到来时，我们不被允许坐在我们的餐桌旁，因为儿子还没有在那里。所以当他几分钟后到达时我们不得不再等15-20分钟。那是错误的。
然后今天（2023 年 9 月 14 日）是最精彩的。有点忙，但也不错。麦金兹是我们的女服务员。点完餐后我们等了很长时间才上菜。然后我们注意到在我们之后点餐的人都在拿食物。
所以我们拦住了她并询问原因。然后她就撒谎了。
她说我们点了一份煎蛋卷，需要更长的时间。这也许是可信的，除了我们旁边的那对夫妇在我们拿到食物后点了很远的食物。
两人都有煎蛋卷。
被骗是女服务员能做的最糟糕的事情。
我开始怀疑我 35 多年来这家餐厅的经历是否已经快结束了。
我本来不想对之前的访问说任何话，但现在看来，糟糕的服务是标准的。之前，当我们的时间到来时，我们不被允许坐在我们的餐桌旁，因为儿子还没有在那里。所以当他几分钟后到达时我们不得不再等15-20分钟。那是错误的。
然后今天（2023 年 9 月 14 日）是最精彩的。有点忙，但也不错。麦金兹是我们的女服务员。点完餐后我们等了很长时间才上菜。然后我们注意到在我们之后点餐的人都在拿食物。
所以我们拦住了她并询问原因。然后她就撒谎了。
她说我们点了一份煎蛋卷，需要更长的时间。这也许是可信的，除了我们旁边的那对夫妇在我们拿到食物后点了很远的食物。
两人都有煎蛋卷。
被骗是女服务员能做的最糟糕的事情。
我开始怀疑我 35 多年来这家餐厅的经历是否已经快结束了。
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