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Very Bad!
Stephanie H
Very Bad!
Zip's Drive In的点评
点评：Worst service yet and not improving.
We took our grandchildren to grab a (1) sandwich and a (1) hash brown patty. After 45 minutes of waiting inside on a to-go order (absolutely not an exaggeration) we asked for a refund and left. While waiting, the cook was yelling, (loud enough for all in the restaurant to hear,) "My kitchen wasn't prepped correctly," "Were short staffed," "I dont care if people are angry," and any other excuses and blame he could muster up. This was all done in a very loud angry voice resulting in significant amount of discomfort in the waiting area.
**People were getting refunds and leaving right and left.**
Our family has lived in Cheney for many many years and have been patrons of Zips for as many. It WAS a great place to go for fast food. For the last 9 months or so, however, service has gone steadily down hill. This was not the only time we have had to wait an exorbitant amount of time for a very simple order, but it is the most egregious! My son in law got stuck waiting for 30 minutes to get two milkshakes. Good grief!!
I do want to give kudos to the gals on the front line... they were doing the best they could in dealing with angry customers and an abusive cook.
Bottom line...no reason to go back.
We took our grandchildren to grab a (1) sandwich and a (1) hash brown patty. After 45 minutes of waiting inside on a to-go order (absolutely not an exaggeration) we asked for a refund and left. While waiting, the cook was yelling, (loud enough for all in the restaurant to hear,) "My kitchen wasn't prepped correctly," "Were short staffed," "I dont care if people are angry," and any other excuses and blame he could muster up. This was all done in a very loud angry voice resulting in significant amount of discomfort in the waiting area.
**People were getting refunds and leaving right and left.**
Our family has lived in Cheney for many many years and have been patrons of Zips for as many. It WAS a great place to go for fast food. For the last 9 months or so, however, service has gone steadily down hill. This was not the only time we have had to wait an exorbitant amount of time for a very simple order, but it is the most egregious! My son in law got stuck waiting for 30 minutes to get two milkshakes. Good grief!!
I do want to give kudos to the gals on the front line... they were doing the best they could in dealing with angry customers and an abusive cook.
Bottom line...no reason to go back.
翻译：服务真是糟糕透顶，而且毫无改善。
我们带着孙子孙女去买了一个三明治和一个薯饼。在里面等了45分钟（绝对不是夸张）外卖后，我们要求退款就离开了。等餐的时候，厨师大声嚷嚷（声音大到餐厅里所有人都能听到）：“我的厨房准备得不太好”、“人手不够”、“我才不在乎大家生气呢”，以及他能找到的其他各种借口和责备。他的声音非常响亮，非常愤怒，导致等候区非常不舒服。
**人们一边要退款，一边离开。**
我们家在切尼住了好多年，也是Zips的常客。它曾经是一家很棒的快餐店。然而，在过去的9个月里，它的服务质量每况愈下。我们不止一次为了一个简单的订单等了这么久，但这绝对是最令人难以忍受的一次！我女婿竟然等了30分钟才拿到两杯奶昔。真是的！
我真想给一线的姑娘们点个赞……她们竭尽全力应对愤怒的顾客和粗暴的厨师。
总之……没有理由再去了。
我们带着孙子孙女去买了一个三明治和一个薯饼。在里面等了45分钟（绝对不是夸张）外卖后，我们要求退款就离开了。等餐的时候，厨师大声嚷嚷（声音大到餐厅里所有人都能听到）：“我的厨房准备得不太好”、“人手不够”、“我才不在乎大家生气呢”，以及他能找到的其他各种借口和责备。他的声音非常响亮，非常愤怒，导致等候区非常不舒服。
**人们一边要退款，一边离开。**
我们家在切尼住了好多年，也是Zips的常客。它曾经是一家很棒的快餐店。然而，在过去的9个月里，它的服务质量每况愈下。我们不止一次为了一个简单的订单等了这么久，但这绝对是最令人难以忍受的一次！我女婿竟然等了30分钟才拿到两杯奶昔。真是的！
我真想给一线的姑娘们点个赞……她们竭尽全力应对愤怒的顾客和粗暴的厨师。
总之……没有理由再去了。
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