点评:I prepaid my stay at the Ramada in Wytheville on Booking.Com with some apprehension since the last time I stayed there was terrible. When we arrived the desk clerk offered to upgrade our stay to a disabled room for $181.00 I turned down her offer and accepted a room on the second floor, As my daughter and I went to enter the room there was already a couple in there. When we went back to the desk clerk to ask for another room, she said there was no one in that room, her computer said so. My daughter reminded her, her computer was only as good as the person using it, We demanded a refund. The desk clerk refused and got nasty with my daughter, I went to the car and we called the police, After the police had spoken to her, he found that there were to other people who didn't have access to a room they had paid for. I will never stay there again
翻译:我在Booking.com上预付了怀斯维尔华美达酒店的房费,但心里还是有些忐忑,因为上次住得很糟糕。我们到达时,前台服务员提出升级到无障碍客房,费用是181美元。我拒绝了她的提议,接受了二楼的一间房。我和女儿进房间时,发现里面已经住了一对夫妇。我们回到前台服务员那里,想换一间房,服务员说那间房里没人,她的电脑显示是这样的。我女儿提醒她,她的电脑好坏取决于使用的人。我们要求退款。前台服务员拒绝了,还对我女儿很粗鲁。我去了车里,然后报了警。警察和她谈话后,发现还有其他人无法进入他们已经付款的房间。我再也不会住那里了。