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Fraud= charged twice for meal and gift card, No refund, no response after numerous attempts at contacting Corporate.
Mary Anne W
Fraud= charged twice for meal and gift card, No refund, no response after numerous attempts at contacting Corporate.
Cracker Barrel的点评
点评：This past Mother's Day my husband took me to Cracker Barrel/ Troutville, Va. We purchased a $50 gift card separately from our meal which came to $32.74. The meal was ok and our server was very friendly. The following day while checking my bank account I saw that we had been charged the $50 and $32.74 but we were also charged an additional $82.74. So we were charged twice. I immediately called Cracker Barrel and spoke with a manager. He informed me that he could not help me and the manager, Ron, would be in the following day and he would call me back. Well I waited most of the day and finally my husband and I drove out to the place. Ron, the manager said that he could not give us a refund even with our receipts and a copy of my bank statement because it was not the same day that we ate there. He said we would have to contact Corporate Guest Services and gave us a card with the phone number and ext. Well upon calling I was only able to get a recording that did not have an option for me and was also told that the ext was not valid. I went back in the store where the manager, Ron, with a flip attitude said oh thats old its 00, wrong again. After trying for an hour I went home and sent two emails and tried calling again. I did the same the next day and I still have not heard back and it is now a week. I finally reported them to my bank and opened a claim.
翻译：在刚刚过去的母亲节，我丈夫带我去了弗吉尼亚州的 Cracker Barrel/Troutville。我们在用餐时单独购买了一张 50 美元的礼品卡，总计 32.74 美元。这顿饭还可以，我们的服务员非常友好。第二天，在查看我的银行账户时，我发现我们被收取了 50 美元和 32.74 美元，但我们还被收取了额外的 82.74 美元。所以我们被收取了两次费用。我立即打电话给 Cracker Barrel 并与经理交谈。他告诉我他帮不了我，经理罗恩会在第二天来，他会给我回电话。好吧，我等了大半天，最后我和丈夫开车去了那个地方。经理罗恩说，即使有我们的收据和我的银行对帐单副本，他也不能给我们退款，因为我们在那里吃饭的那天不是同一天。他说我们必须联系公司宾客服务部，并给了我们一张带有电话号码和分机号的卡片。好吧，在打电话时，我只能得到一段录音，但我没有这个选项，而且还被告知分机无效。我回到店里，经理罗恩 (Ron) 以轻率的态度说，哦，那是旧的 00，又错了。尝试了一个小时后，我回到家，发送了两封电子邮件，然后再次尝试打电话。第二天我也做了同样的事情，但我仍然没有收到回音，现在已经一周了。我终于向我的银行报告了他们并提出了索赔。
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