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Lower your expectations and keep an eye on how the gratuities work, and you'll be fine.
Steve V
Lower your expectations and keep an eye on how the gratuities work, and you'll be fine.
Devils Backbone Brewing Company的点评
点评：This is at least my fourth or fifth visit to Devils Backbone Brewery, and the second time I've had a sit-down meal in the restaurant.
First, I love DB Vienna Lager, as I mentioned in a previous review several years ago. The overall facility is awesome, the distillery tasting was fun, and the people are friendly. The service is almost always very good, and you can't beat the warm and inviting ambiance. Family and pet-friendly makes a great venue for indoor and outdoor fun regardless of the weather. BD continues to invest in this facility, and it's grown into an impressive venue. It's also conveniently located next to the Devils Backbone camp with full RV hookups and lots of room for tent campers, which I would rate 4 or 5 stars consistently.
The reason this review of the brewery/restaurant isn't five stars is solely on the restaurant. I could look past the price not quite aligning with the meal quality here as the choices of what and where to eat on the mountain run thin and tend to get crowded easily. Please do not misunderstand my comment about the meal quality; it's good, but there's nothing super amazing about food that was prepared ahead of time and brought out in less than 10 minutes. The price seems a little strong, but that alone would not keep me from returning.
Thinking back, it felt more like being in a fast-food restaurant that hands you a number to put on your table and then brings the food out to you. The only difference is we placed the order at the table vs. a line at the counter.
We had an hour wait which was understandable for a party of six, so we enjoyed hanging out at the bar for some cocktails. We were in the bar earlier for lunch and the food and service there were outstanding. This is about the restaurant's sit-down dining and service only.
Once seated, we were advised that our order had to be placed using a QR code with our phones. There is no other option. We then spent most of our time deciphering and working the app on a small phone to read a large menu to get our food order figured out and then our payments sorted out vs. enjoying each other's company and catching up as we had initially intended.
Further, the payment process is even more confusing.
It feels like the payment system takes advantage of the patrons who do not know how it works and have had a couple of drinks or so. (What are the chances of that at a brewery and distillery?) The gratuity was automatically added at a healthy 22% for a wait staff that didn't take our order and didn't help with the order and didn't handle the payment. The confusion continues when making the payment, and the nifty "would you like to add a gratuity" options of "20, 22, or 25%" pop up WITHOUT any notifications that 22% was already added.
The last one to pay noticed the scam and added nothing above 22%, while the others unknowingly tipped 42% or 44% and could not go back and make the correction.
One person at the party did speak to someone about it and was only told "sorry" and shrugged their shoulders. We didn't make a scene, as we had some drinks and took it as a lesson learned, and if time permits, we'll address it in the morning. We didn't, as we had to leave before they opened.
I'm leaving a review to warn others as it's too easy to overtip the wait staff, that in this case really didn't do anything other than be a runner for the food. I'm a good tipper normally, but I guess the new normal starts at 22% for parties of 6 [not 8 and 18% like it used to be], and now they expect even more for doing less.
Perfect, that about sums it up.
Bottom line: Enjoy everything DB has to offer, eat at the bar or outdoor venues, enjoy the facility, and camp. If you eat in their restaurant, lower your expectations and keep an eye on how the gratuities work, and you'll be fine.
First, I love DB Vienna Lager, as I mentioned in a previous review several years ago. The overall facility is awesome, the distillery tasting was fun, and the people are friendly. The service is almost always very good, and you can't beat the warm and inviting ambiance. Family and pet-friendly makes a great venue for indoor and outdoor fun regardless of the weather. BD continues to invest in this facility, and it's grown into an impressive venue. It's also conveniently located next to the Devils Backbone camp with full RV hookups and lots of room for tent campers, which I would rate 4 or 5 stars consistently.
The reason this review of the brewery/restaurant isn't five stars is solely on the restaurant. I could look past the price not quite aligning with the meal quality here as the choices of what and where to eat on the mountain run thin and tend to get crowded easily. Please do not misunderstand my comment about the meal quality; it's good, but there's nothing super amazing about food that was prepared ahead of time and brought out in less than 10 minutes. The price seems a little strong, but that alone would not keep me from returning.
Thinking back, it felt more like being in a fast-food restaurant that hands you a number to put on your table and then brings the food out to you. The only difference is we placed the order at the table vs. a line at the counter.
We had an hour wait which was understandable for a party of six, so we enjoyed hanging out at the bar for some cocktails. We were in the bar earlier for lunch and the food and service there were outstanding. This is about the restaurant's sit-down dining and service only.
Once seated, we were advised that our order had to be placed using a QR code with our phones. There is no other option. We then spent most of our time deciphering and working the app on a small phone to read a large menu to get our food order figured out and then our payments sorted out vs. enjoying each other's company and catching up as we had initially intended.
Further, the payment process is even more confusing.
It feels like the payment system takes advantage of the patrons who do not know how it works and have had a couple of drinks or so. (What are the chances of that at a brewery and distillery?) The gratuity was automatically added at a healthy 22% for a wait staff that didn't take our order and didn't help with the order and didn't handle the payment. The confusion continues when making the payment, and the nifty "would you like to add a gratuity" options of "20, 22, or 25%" pop up WITHOUT any notifications that 22% was already added.
The last one to pay noticed the scam and added nothing above 22%, while the others unknowingly tipped 42% or 44% and could not go back and make the correction.
One person at the party did speak to someone about it and was only told "sorry" and shrugged their shoulders. We didn't make a scene, as we had some drinks and took it as a lesson learned, and if time permits, we'll address it in the morning. We didn't, as we had to leave before they opened.
I'm leaving a review to warn others as it's too easy to overtip the wait staff, that in this case really didn't do anything other than be a runner for the food. I'm a good tipper normally, but I guess the new normal starts at 22% for parties of 6 [not 8 and 18% like it used to be], and now they expect even more for doing less.
Perfect, that about sums it up.
Bottom line: Enjoy everything DB has to offer, eat at the bar or outdoor venues, enjoy the facility, and camp. If you eat in their restaurant, lower your expectations and keep an eye on how the gratuities work, and you'll be fine.
翻译：这至少是我第四次或第五次访问 Devils Backbone Brewery，也是我第二次在餐厅坐下来用餐。
首先，正如我在几年前的一篇评论中提到的那样，我喜欢 DB Vienna Lager。整体设施很棒，酒厂品酒会很有趣，人们也很友好。服务几乎总是非常好，您无法比拟温馨诱人的氛围。无论天气如何，家庭和宠物友好是室内和室外乐趣的绝佳场所。 BD 继续投资于此设施，它已发展成为一个令人印象深刻的场所。它也位于 Devils Backbone 营地旁边，交通便利，拥有完整的 RV 连接和大量帐篷露营者的空间，我会始终将其评为 4 星或 5 星。
这篇对啤酒厂/餐厅的评论不是五星级的原因完全在于餐厅。我可以忽略这里的价格与这里的膳食质量不太一致，因为在山上吃什么和在哪里吃的选择很少，而且很容易变得拥挤。请不要误解我对膳食质量的评论；这很好，但是提前准备并在不到 10 分钟内送出的食物并没有什么特别惊人的。价格似乎有点高，但仅此一点并不能阻止我回来。
回想起来，感觉更像是在一家快餐店，递给你一个号码放在你的桌子上，然后把食物端给你。唯一的区别是我们在餐桌上下订单，而不是在柜台排队。
我们等了一个小时，这对于六人聚会来说是可以理解的，所以我们喜欢在酒吧闲逛喝些鸡尾酒。我们早些时候在酒吧吃午饭，那里的食物和服务都很棒。这仅与餐厅的坐下用餐和服务有关。
坐下后，我们被告知必须使用手机上的二维码下订单。没有其他选择。然后，我们花了大部分时间在小型手机上破译和使用该应用程序，以阅读大菜单以弄清楚我们的食物订单，然后我们的付款被整理出来，而不是享受彼此的陪伴并像我们最初预期的那样赶上来。
此外，支付过程更加混乱。
感觉支付系统利用了那些不知道它是如何工作的并且喝了几杯左右的顾客。 （在啤酒厂和酿酒厂发生这种情况的可能性有多大？）对于未接受我们订单且未帮助订购且未处理付款的侍应生，小费自动以健康的 22% 添加.付款时混乱仍在继续，弹出“20%、22% 或 25%”的漂亮“你想添加小费”选项，但没有任何通知表明已添加 22%。
最后一个付钱的人发现了骗局，并没有添加任何超过 22% 的东西，而其他人则不知不觉地给了 42% 或 44% 的小费，无法返回并进行更正。
派对上有一个人确实和别人谈过这件事，只是被告知“对不起”并耸了耸肩。我们没有大吵大闹，因为我们喝了点酒，并把它当作一个教训，如果时间允许，我们会在早上解决这个问题。我们没有，因为我们必须在他们开门前离开。
我要留下评论来警告其他人，因为给服务员小费太容易了，在这种情况下，除了成为食物的跑步者之外，真的没有做任何事情。我通常是一个很好的小费者，但我猜新常态是 6 人聚会的 22% [而不是以前的 8% 和 18%]，现在他们期望做得更少而得到更多。
完美，总结一下。
底线：享受 DB 提供的一切，在酒吧或户外场所用餐，享受设施和露营。如果你在他们的餐厅吃饭，降低你的期望并留意小费是如何运作的，你会没事的。
首先，正如我在几年前的一篇评论中提到的那样，我喜欢 DB Vienna Lager。整体设施很棒，酒厂品酒会很有趣，人们也很友好。服务几乎总是非常好，您无法比拟温馨诱人的氛围。无论天气如何，家庭和宠物友好是室内和室外乐趣的绝佳场所。 BD 继续投资于此设施，它已发展成为一个令人印象深刻的场所。它也位于 Devils Backbone 营地旁边，交通便利，拥有完整的 RV 连接和大量帐篷露营者的空间，我会始终将其评为 4 星或 5 星。
这篇对啤酒厂/餐厅的评论不是五星级的原因完全在于餐厅。我可以忽略这里的价格与这里的膳食质量不太一致，因为在山上吃什么和在哪里吃的选择很少，而且很容易变得拥挤。请不要误解我对膳食质量的评论；这很好，但是提前准备并在不到 10 分钟内送出的食物并没有什么特别惊人的。价格似乎有点高，但仅此一点并不能阻止我回来。
回想起来，感觉更像是在一家快餐店，递给你一个号码放在你的桌子上，然后把食物端给你。唯一的区别是我们在餐桌上下订单，而不是在柜台排队。
我们等了一个小时，这对于六人聚会来说是可以理解的，所以我们喜欢在酒吧闲逛喝些鸡尾酒。我们早些时候在酒吧吃午饭，那里的食物和服务都很棒。这仅与餐厅的坐下用餐和服务有关。
坐下后，我们被告知必须使用手机上的二维码下订单。没有其他选择。然后，我们花了大部分时间在小型手机上破译和使用该应用程序，以阅读大菜单以弄清楚我们的食物订单，然后我们的付款被整理出来，而不是享受彼此的陪伴并像我们最初预期的那样赶上来。
此外，支付过程更加混乱。
感觉支付系统利用了那些不知道它是如何工作的并且喝了几杯左右的顾客。 （在啤酒厂和酿酒厂发生这种情况的可能性有多大？）对于未接受我们订单且未帮助订购且未处理付款的侍应生，小费自动以健康的 22% 添加.付款时混乱仍在继续，弹出“20%、22% 或 25%”的漂亮“你想添加小费”选项，但没有任何通知表明已添加 22%。
最后一个付钱的人发现了骗局，并没有添加任何超过 22% 的东西，而其他人则不知不觉地给了 42% 或 44% 的小费，无法返回并进行更正。
派对上有一个人确实和别人谈过这件事，只是被告知“对不起”并耸了耸肩。我们没有大吵大闹，因为我们喝了点酒，并把它当作一个教训，如果时间允许，我们会在早上解决这个问题。我们没有，因为我们必须在他们开门前离开。
我要留下评论来警告其他人，因为给服务员小费太容易了，在这种情况下，除了成为食物的跑步者之外，真的没有做任何事情。我通常是一个很好的小费者，但我猜新常态是 6 人聚会的 22% [而不是以前的 8% 和 18%]，现在他们期望做得更少而得到更多。
完美，总结一下。
底线：享受 DB 提供的一切，在酒吧或户外场所用餐，享受设施和露营。如果你在他们的餐厅吃饭，降低你的期望并留意小费是如何运作的，你会没事的。
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