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Really mediocre hotel whose saving grace is great employees
Home2 Suites Roanoke Airport的点评
点评：Pros: the friendly and helpful employees encountered at every turn, especially the front desk clerk at check-in on Friday evening, April 19 whose name I wish I had gotten (she and I did enjoy briefly comparing notes on our shared hometown of Danville, Virginia, in case that rings any bells for those supervisors reading this review; this clerk is a gem and deserves a raise!). Moving over to the guest room, the bed was comfortable, and the kitchenette was nicely equipped. That’s pretty much it.
Cons: after bringing all of our luggage up to the room, I discovered that there was no curtain on the window except for a sheer blind through which the parking lots shone brightly. There was a curtain rod, but it was missing its curtain. (The helpful desk clerk luckily located a curtain for us to use; otherwise we would have been in a tight spot, as the hotel was fully booked such that we couldn’t have changed rooms, and the sheer blind was totally inadequate for filtering any kind of light.) Also missing from our room was the ottoman/coffee table that should have sat in front of the couch; we know this as a family member was staying in another otherwise-identical room on the same date, which we got to see, ottoman and all. Another missing item—believe it or not!—was a properly-sized comforter blanket for our room’s king-sized bed. Its comforter was at least one size too small, barely covering just the flat top of the mattress, so as we slept, one person was constantly getting uncovered as the other person turned over in bed. Where in the world could all of these items have gone, and why were they not put back in order before our room was rented, especially with no alternate rooms available?! Elsewhere in the room, on one of the bedside tables a brightly-lit digital alarm clock displayed the wrong time, and yet the mechanism for resetting the time was hidden behind a LOCKED rear panel on the clock which was labeled something on the order of “only adjustable by hotel staff.” The other bedside table’s lamp had a burned-out lightbulb. The dishwasher’s exterior was stained with something that looked like coffee or mud splashed all over and not cleaned. The bathroom had peeling wallpaper and one of the towel hooks was pulling off the wall, plus the base of the shower enclosure as it met the bathroom floor was filthy. The shower enclosure appeared to have been originally fit with a sliding glass door or similar, as the frame was present…but instead of a door, an ill-fitting shower curtain (too long for the opening) and a rusted curtain rod had been installed. It was so Jerry-rigged that the entire curtain rod and curtain came crashing to the floor, unprovoked, during one of our showers. Finally, the ground floor was in a state of complete chaos first during the evening, with what I gathered was an overnighting sports team loudly hanging out and tying up an entire long table adjacent to the front desk with dozens of goodie bags or similar; and second during the mid morning (around 9am, i.e. not at the very beginning or very end of the breakfast period), with what appeared to be boxes from a food delivery stacked at least four feet high all along the hallway between the elevators and the lobby.
Bottom line: even with the wonderful staff, this hotel was very poor-quality, especially considering the $197 nightly charge for the time that we were there.
Cons: after bringing all of our luggage up to the room, I discovered that there was no curtain on the window except for a sheer blind through which the parking lots shone brightly. There was a curtain rod, but it was missing its curtain. (The helpful desk clerk luckily located a curtain for us to use; otherwise we would have been in a tight spot, as the hotel was fully booked such that we couldn’t have changed rooms, and the sheer blind was totally inadequate for filtering any kind of light.) Also missing from our room was the ottoman/coffee table that should have sat in front of the couch; we know this as a family member was staying in another otherwise-identical room on the same date, which we got to see, ottoman and all. Another missing item—believe it or not!—was a properly-sized comforter blanket for our room’s king-sized bed. Its comforter was at least one size too small, barely covering just the flat top of the mattress, so as we slept, one person was constantly getting uncovered as the other person turned over in bed. Where in the world could all of these items have gone, and why were they not put back in order before our room was rented, especially with no alternate rooms available?! Elsewhere in the room, on one of the bedside tables a brightly-lit digital alarm clock displayed the wrong time, and yet the mechanism for resetting the time was hidden behind a LOCKED rear panel on the clock which was labeled something on the order of “only adjustable by hotel staff.” The other bedside table’s lamp had a burned-out lightbulb. The dishwasher’s exterior was stained with something that looked like coffee or mud splashed all over and not cleaned. The bathroom had peeling wallpaper and one of the towel hooks was pulling off the wall, plus the base of the shower enclosure as it met the bathroom floor was filthy. The shower enclosure appeared to have been originally fit with a sliding glass door or similar, as the frame was present…but instead of a door, an ill-fitting shower curtain (too long for the opening) and a rusted curtain rod had been installed. It was so Jerry-rigged that the entire curtain rod and curtain came crashing to the floor, unprovoked, during one of our showers. Finally, the ground floor was in a state of complete chaos first during the evening, with what I gathered was an overnighting sports team loudly hanging out and tying up an entire long table adjacent to the front desk with dozens of goodie bags or similar; and second during the mid morning (around 9am, i.e. not at the very beginning or very end of the breakfast period), with what appeared to be boxes from a food delivery stacked at least four feet high all along the hallway between the elevators and the lobby.
Bottom line: even with the wonderful staff, this hotel was very poor-quality, especially considering the $197 nightly charge for the time that we were there.
翻译：优点：处处都遇到友好、乐于助人的员工，尤其是 4 月 19 日星期五晚上办理入住手续时遇到的前台服务员，我真希望我能知道她的名字（她和我确实很享受简短地交流一下我们共同的家乡弗吉尼亚州丹维尔的情况，希望这能让那些阅读这篇评论的主管有所警觉；这位服务员真是个宝贝，值得加薪！）。移步到客房，床很舒服，小厨房设备齐全。就是这样。
缺点：把我们所有的行李搬到房间里后，我发现窗户上没有窗帘，只有一扇薄纱百叶窗，透过百叶窗可以清楚地看到停车场。有一个窗帘杆，但没有窗帘。 （幸运的是，乐于助人的前台工作人员为我们找到了窗帘；否则我们就会陷入困境，因为酒店已经客满，我们无法换房间，而薄纱窗帘完全无法过滤任何光线。）我们的房间里还缺少应该放在沙发前面的脚凳/咖啡桌；我们知道这一点，因为同一天，一位家庭成员住在另一间一模一样的房间里，我们看到了脚凳和所有东西。另一件丢失的东西——信不信由你！——是我们房间特大床的合适尺寸的被子毯子。它的被子至少小了一号，勉强盖住床垫的平顶，所以当我们睡觉时，一个人不断被盖住，而另一个人在床上翻身。这些东西到底去哪儿了？为什么在我们租出房间之前不把它们放回原位，尤其是在没有其他房间可用的情况下？！在房间的其他地方，一张床头柜上有一个明亮的数字闹钟，显示的时间不对，而重置时间的装置隐藏在时钟上一个锁定的后面板后面，上面标着“仅可由酒店工作人员调整”之类的字样。另一张床头柜上的灯的灯泡烧坏了。洗碗机的外部沾满了污渍，看起来像是咖啡或泥巴溅得到处都是，而且没有清洗。浴室的墙纸剥落了，其中一个毛巾钩从墙上脱落了，而且淋浴房与浴室地板接触的底座很脏。淋浴房似乎最初安装的是滑动玻璃门或类似的东西，因为框架还在……但安装的不是门，而是不合适的浴帘（太长，无法打开）和生锈的窗帘杆。这是如此的偷工减料，以至于在我们洗澡的时候，整个窗帘杆和窗帘无缘无故地掉到了地上。最后，一楼一片混乱，首先是在晚上，据我所知，一支通宵运动队大声喧哗，前台旁边的一张长桌上堆满了几十个礼品袋或类似的东西；其次是在上午中段（大约 9 点，即不是在早餐时间的开始或结束），电梯和大堂之间的走廊上堆满了看起来像是送餐的盒子，至少有四英尺高。
总之：即使员工很棒，这家酒店的质量也很差，尤其是考虑到我们在那里的时候每晚的房费是 197 美元。
缺点：把我们所有的行李搬到房间里后，我发现窗户上没有窗帘，只有一扇薄纱百叶窗，透过百叶窗可以清楚地看到停车场。有一个窗帘杆，但没有窗帘。 （幸运的是，乐于助人的前台工作人员为我们找到了窗帘；否则我们就会陷入困境，因为酒店已经客满，我们无法换房间，而薄纱窗帘完全无法过滤任何光线。）我们的房间里还缺少应该放在沙发前面的脚凳/咖啡桌；我们知道这一点，因为同一天，一位家庭成员住在另一间一模一样的房间里，我们看到了脚凳和所有东西。另一件丢失的东西——信不信由你！——是我们房间特大床的合适尺寸的被子毯子。它的被子至少小了一号，勉强盖住床垫的平顶，所以当我们睡觉时，一个人不断被盖住，而另一个人在床上翻身。这些东西到底去哪儿了？为什么在我们租出房间之前不把它们放回原位，尤其是在没有其他房间可用的情况下？！在房间的其他地方，一张床头柜上有一个明亮的数字闹钟，显示的时间不对，而重置时间的装置隐藏在时钟上一个锁定的后面板后面，上面标着“仅可由酒店工作人员调整”之类的字样。另一张床头柜上的灯的灯泡烧坏了。洗碗机的外部沾满了污渍，看起来像是咖啡或泥巴溅得到处都是，而且没有清洗。浴室的墙纸剥落了，其中一个毛巾钩从墙上脱落了，而且淋浴房与浴室地板接触的底座很脏。淋浴房似乎最初安装的是滑动玻璃门或类似的东西，因为框架还在……但安装的不是门，而是不合适的浴帘（太长，无法打开）和生锈的窗帘杆。这是如此的偷工减料，以至于在我们洗澡的时候，整个窗帘杆和窗帘无缘无故地掉到了地上。最后，一楼一片混乱，首先是在晚上，据我所知，一支通宵运动队大声喧哗，前台旁边的一张长桌上堆满了几十个礼品袋或类似的东西；其次是在上午中段（大约 9 点，即不是在早餐时间的开始或结束），电梯和大堂之间的走廊上堆满了看起来像是送餐的盒子，至少有四英尺高。
总之：即使员工很棒，这家酒店的质量也很差，尤其是考虑到我们在那里的时候每晚的房费是 197 美元。
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