点评:The front desk agent, the one missing the welcoming smile and greeting, managed to provide room keys to MY room to another arriving guest. I woke up from a nap to find two people in my room. If Candlewood cannot guarantee my security at this property then I cannot recommend it. This was an egregious lapse and crossed a line. Security SHOULD be #1, but it wasn't. Imagine if I were a woman, alone. It's shocking.
OBTW - the intrusion, if that weren't enough, was followed first by my room phone ringing, then pounding on my door by the head of housekeeping interrogating me about my check-in. At no time did anyone apologize for the mixup or intrusion into my room. There are many other nice hotels in the Roanoke area and I will stay with them next time. My security is obviously not a big deal at this property.
翻译:前台工作人员没有热情的微笑和问候,却设法将我的房间钥匙交给了另一位到达的客人。我从午睡中醒来,发现房间里有两个人。如果 Candlewood 不能保证我在这家酒店的安全,那么我就不会推荐它。这是一个严重的失误,越界了。安全应该是第一位的,但事实并非如此。想象一下,如果我是一个女人,独自一人。这太令人震惊了。
顺便说一句 - 如果这还不够的话,闯入事件发生后,首先是我的房间电话响了,然后客房部主管敲门询问我的入住情况。没有人为弄混或闯入我的房间道歉。罗阿诺克地区还有很多其他不错的酒店,下次我还会住在那里。我的安全显然不是这家酒店的问题。