点评:I ordered a meal through uber eats today 7/12/24 and five guys provided packet sachet of mayo.
Upon opening the packet something seemed off. I then mixed it with my ketchup as I normally do and it was full of lumps!
I called the Enfield branch straight away as that’s who I ordered from and I spoke to a manager who refused to give me her name and dismissed what I was saying. She was extremely rude even after I explained that my daughter could potentially get salmonella poisoning because of this.
I have kept the sachet as evidence and I am waiting for Hesd office to return my complaint email.
I would also like the person who was managing the branch today looked into and someone with her attitude should NOT be running a food franchise. I just wish I had recorded the call but hopefully the phone lines are recorded.
Really bad that you are giving this out.
Sort it out five guys! Safety should be the most important thing and this is a major food safety failure.
翻译:我今天 7/12/24 通过 uber eats 订餐,五个人给我提供了一包蛋黄酱。
打开包装后,似乎有些不对劲。然后我像平常一样把它和番茄酱混合在一起,结果发现里面全是块状物!
我立即打电话给恩菲尔德分店,因为我是从那里订餐的,我和一位经理交谈,她拒绝告诉我她的名字,并驳回了我的意见。即使我解释说我的女儿可能会因此感染沙门氏菌,她仍然非常粗鲁。
我把小袋作为证据保留了下来,正在等待 Hesd 办公室回复我的投诉电子邮件。
我还希望调查今天管理分店的人,像她这样态度的人不应该经营食品连锁店。我只希望我录下了电话,但希望电话线路有录音。
你们把这个泄露出去真是太糟糕了。
五个人,把事情解决吧!安全应该是最重要的,这是一个重大的食品安全失误。