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Pam C
Wouldn’t recommend for the price
Monsuau Cala D'Or 酒店 - 限成人的点评
点评：A little disappointing honestly, you book the room as a ‘swim up’ the room we were assigned is a walk up splash pool to get to your sun bed. We notified the reception staff by their review service and they offered us another room however it was exactly the same it was just a bit closer to the terrace pool. We have come here for our honeymoon expecting what we have booked, as who wouldn’t and we are disappointed. We are on our 6th day now and the line of sun beds are covered in green algae, the beds next door are worse but it is off putting as I don’t really want to sit on beds covered in green gunk.
When we said to the reception it is not a swim up room they reiterated what they had told us when we checked in. Yes but 7 rooms have access to the terrace pool, which is fine. But I am not sure how it is allowed to be advertised as a swim up when I couldn’t swim in 20cm of water not sure about anyone else.
My husband has found the staff to be a little bit rude when asking them questions. We booked the restaurant for one evening, as you have to book 24 hours in advance. When we got there at 7pm as you are not allowed on the roof terrace before 7pm, I had asked for a frozen daqari, I was told they only turn the machine on at 7pm so it won’t be frozen, I asked if it would be cold? Considering the Current heat and the waiter said, I don’t know. So that tells me they don’t even serve cold drinks. Some of the staff have been lovely but some of them are just rude.
Such a shame as it does have potential but I think it is let down by the miss leading advertising and some of the staff.
I must say the breakfast isn’t that nice either, we have gone to a local restaurant called Marleys where you can get some nice food. Annoying as we have paid for breakfast everyday in this hotel. We will be raising this to easyJet when get home about the misleading add.
When we said to the reception it is not a swim up room they reiterated what they had told us when we checked in. Yes but 7 rooms have access to the terrace pool, which is fine. But I am not sure how it is allowed to be advertised as a swim up when I couldn’t swim in 20cm of water not sure about anyone else.
My husband has found the staff to be a little bit rude when asking them questions. We booked the restaurant for one evening, as you have to book 24 hours in advance. When we got there at 7pm as you are not allowed on the roof terrace before 7pm, I had asked for a frozen daqari, I was told they only turn the machine on at 7pm so it won’t be frozen, I asked if it would be cold? Considering the Current heat and the waiter said, I don’t know. So that tells me they don’t even serve cold drinks. Some of the staff have been lovely but some of them are just rude.
Such a shame as it does have potential but I think it is let down by the miss leading advertising and some of the staff.
I must say the breakfast isn’t that nice either, we have gone to a local restaurant called Marleys where you can get some nice food. Annoying as we have paid for breakfast everyday in this hotel. We will be raising this to easyJet when get home about the misleading add.
翻译：说实话，有点失望。你预订的是“泳池房”，我们被安排的房间却是一个可以步行上去的戏水池，可以直接到日光浴床。我们通过他们的点评服务通知了前台，他们给我们安排了另一个房间，但房间和之前的一模一样，只是离露台泳池更近一点。我们来这里度蜜月，本来就期待着预订的房间，谁又不会期待呢？结果我们失望了。现在已经是第六天了，一排日光浴床上满是绿藻，隔壁的床更糟糕，但这让我很不舒服，因为我实在不想坐在满是绿色污渍的床上。
当我们告诉前台这不是泳池房时，他们重申了我们入住时告诉我们的内容。是的，但有7间房可以通往露台泳池，这没问题。但我不明白为什么宣传说是泳池房，因为我连20厘米深的水下都游泳不了，其他人也不知道。
我丈夫觉得工作人员在问问题时有点粗鲁。我们预订了餐厅一晚的餐费，因为必须提前24小时预订。我们晚上7点到那里，因为7点之前不允许上屋顶露台。我点了一份冷冻的代加里（daqari），他们告诉我他们只在晚上7点开机器，所以不会冷冻。我问他们会不会冷饮？考虑到现在的高温，服务员说我不知道。所以这说明他们甚至不提供冷饮。有些员工很友好，但也有一些员工很粗鲁。
真可惜，这家酒店确实有潜力，但我认为是广告宣传和一些员工的疏忽大意造成的。
不得不说，早餐也不怎么样，我们去了一家叫Marleys的当地餐厅，那里的食物不错。这很烦人，因为我们每天都在这家酒店付费吃早餐。回家后，我们会向易捷航空反映这个误导性广告。
当我们告诉前台这不是泳池房时，他们重申了我们入住时告诉我们的内容。是的，但有7间房可以通往露台泳池，这没问题。但我不明白为什么宣传说是泳池房，因为我连20厘米深的水下都游泳不了，其他人也不知道。
我丈夫觉得工作人员在问问题时有点粗鲁。我们预订了餐厅一晚的餐费，因为必须提前24小时预订。我们晚上7点到那里，因为7点之前不允许上屋顶露台。我点了一份冷冻的代加里（daqari），他们告诉我他们只在晚上7点开机器，所以不会冷冻。我问他们会不会冷饮？考虑到现在的高温，服务员说我不知道。所以这说明他们甚至不提供冷饮。有些员工很友好，但也有一些员工很粗鲁。
真可惜，这家酒店确实有潜力，但我认为是广告宣传和一些员工的疏忽大意造成的。
不得不说，早餐也不怎么样，我们去了一家叫Marleys的当地餐厅，那里的食物不错。这很烦人，因为我们每天都在这家酒店付费吃早餐。回家后，我们会向易捷航空反映这个误导性广告。
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