点评:I didn't stay over night as I was there on business and stay locally. However, while I was there GSA Bobby B. and Olivia the front desk manager, was awesome! I was using the business center and they made me feel welcome & my short visit there pleasant. I had a great conversation with Olivia which made my day! Both was very professional, customer service focused the entire time with guest, & very personable! Later in the day, Bobby did an outstanding job at managing the desk alone as his co-worker took a break. He had a line, but had people smiling, he stay communitive with them, and had some even laughing! The guest was patience with him too which I am sure made the check-end process easier for him. He is someone I would definitely hire at my company! Hilton is blessed to have him. Keep doing amazing Bobby, I appreciate you!!!
翻译:由于出差在当地,我没有在那里过夜。不过,总务助理Bobby B.和前台经理Olivia都非常棒!我当时正在使用商务中心,他们热情周到,让我的短暂停留非常愉快。我和Olivia聊得很开心,这让我非常开心!他们都非常专业,全程以客户服务为中心,而且非常亲切!当天晚些时候,Bobby在同事休息的时候独自管理前台,表现出色。他虽然排队等候,但大家都面带微笑,他和大家保持着良好的沟通,甚至有人还笑了!客人也对他很有耐心,我相信这让他的结账流程更加轻松。我绝对会聘请他来我的公司!希尔顿很幸运能有他。Bobby,继续保持出色的表现,谢谢你!!!