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Poorly Run and Run Down
基尔马诺克贝斯特韦斯特酒店的点评
点评：My wife and I were to stay at this property for two nights on December 26 & 27. When we arrived we were told that the elevator was broken. Since our room was on the second floor, we didn't mind. However, when we headed to our room we found the hallway loaded with high volume fans obviously drying out the carpet on the 1st and 2nd floors. The ones on the second floor were immediately adjacent to our room.
When we occupied our room we discovered that the room had not been vacuumed and that the toilet seat was broken clean through. I reported the toilet seat thinking that at a minimum, one could be swapped from the rooms that were unoccupied.
That night we put up with the incessant hum of the hallway fans. The next morning we went to breakfast and discovered a minimal offering of food, a less than clean serving area, and the waffle machine broken! I went to the desk to ask about speaking to the manager who was not on property. I asked the desk clerk if we could move to another room, and was told there were no rooms available. It was then I learned that the damage wasn't caused by a leak . . . there had been a fire in the building!!!~!
After consulting with my wife, we decided to check out and go to Gloucester to spend our second night We were not given a receipt for our stay and were charged for both nights of our original reservation. I did return to the hotel on the 27th for the express purpose of discussing my concerns with the manager, Ms. Latissa Davenport, but, again, she was not on the property.
Since then, I have tried communicating with Ms. Latissa Davenport to obtain a refund at least for the second night. She has replied in perfunctory fashion and never addressed the refund request. I have entered a complaint with my credit card company disputing the charge as a result.
This property is the only chain hotel within 35 miles of Kilmarnock. It has always charged significantly higher prices than other properties, say, in Williamsburg, for example. It should at least give a minimum of product to the people that need to stay at that facility. It currently does not.
When we occupied our room we discovered that the room had not been vacuumed and that the toilet seat was broken clean through. I reported the toilet seat thinking that at a minimum, one could be swapped from the rooms that were unoccupied.
That night we put up with the incessant hum of the hallway fans. The next morning we went to breakfast and discovered a minimal offering of food, a less than clean serving area, and the waffle machine broken! I went to the desk to ask about speaking to the manager who was not on property. I asked the desk clerk if we could move to another room, and was told there were no rooms available. It was then I learned that the damage wasn't caused by a leak . . . there had been a fire in the building!!!~!
After consulting with my wife, we decided to check out and go to Gloucester to spend our second night We were not given a receipt for our stay and were charged for both nights of our original reservation. I did return to the hotel on the 27th for the express purpose of discussing my concerns with the manager, Ms. Latissa Davenport, but, again, she was not on the property.
Since then, I have tried communicating with Ms. Latissa Davenport to obtain a refund at least for the second night. She has replied in perfunctory fashion and never addressed the refund request. I have entered a complaint with my credit card company disputing the charge as a result.
This property is the only chain hotel within 35 miles of Kilmarnock. It has always charged significantly higher prices than other properties, say, in Williamsburg, for example. It should at least give a minimum of product to the people that need to stay at that facility. It currently does not.
翻译：我和妻子将于 12 月 26 日和 27 日在这家酒店住两晚。我们到达时被告知电梯坏了。由于我们的房间在二楼，所以我们不介意。然而，当我们走到房间时，发现走廊上挤满了大音量的风扇，显然正在吹干一楼和二楼的地毯。二楼的风扇紧挨着我们的房间。当我们住进房间时，发现房间没有吸尘，马桶座圈已经坏了。我报告了马桶座圈问题，心想至少可以从空置的房间换一个。那天晚上，我们忍受了走廊风扇不停的嗡嗡声。第二天早上我们去吃早餐，发现食物很少，服务区也不干净，华夫饼机也坏了！我去前台询问是否能与不在酒店的经理谈话。我问前台是否可以换房间，结果说没有空房了。这时我才知道损坏不是由漏水引起的……而是大楼里发生了火灾！！！~！
与妻子商量后，我们决定退房，前往格洛斯特度过第二晚。我们没有收到住宿收据，而且我们被收取了原预订的两个晚上的费用。
我确实在 27 日回到了酒店，特意与经理 Latissa Davenport 女士讨论我的担忧，但她又不在酒店。
从那时起，我一直试图与 Latissa Davenport 女士沟通，至少获得第二晚的退款。她敷衍了事地回复了，从未处理退款请求。
结果，我向信用卡公司投诉，对这笔费用提出异议。
该酒店是基尔马诺克 35 英里范围内唯一的连锁酒店。它收取的价格一直比其他物业高得多，例如威廉斯堡的物业。它至少应该为需要住在该设施的人提供最低限度的产品。但目前它没有这样做。
与妻子商量后，我们决定退房，前往格洛斯特度过第二晚。我们没有收到住宿收据，而且我们被收取了原预订的两个晚上的费用。
我确实在 27 日回到了酒店，特意与经理 Latissa Davenport 女士讨论我的担忧，但她又不在酒店。
从那时起，我一直试图与 Latissa Davenport 女士沟通，至少获得第二晚的退款。她敷衍了事地回复了，从未处理退款请求。
结果，我向信用卡公司投诉，对这笔费用提出异议。
该酒店是基尔马诺克 35 英里范围内唯一的连锁酒店。它收取的价格一直比其他物业高得多，例如威廉斯堡的物业。它至少应该为需要住在该设施的人提供最低限度的产品。但目前它没有这样做。
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