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Eugene G
Absolutely awful
Days Inn by Wyndham Roanoke Near I-81的点评
点评：Eugene Gagner
1/5
just now on Google
This place is filthy and has bed bugs. I was in my room a total of 20 minutes.
When I pulled the covers back I observed an eyelash on the pillow. No big deal it happens. When I picked up the pillow there was a small insect under it. It was moving. I got my phone and took a few pictures then entered them into Google. What returned was that the picture was of an immature bed bug. I looked around a little more and noticed the sheets were dingy colored and there was mascara stains on the pillows. I checked the other bed and saw another bug. It went over the end of the bed before I could get pictures. The bed was in the same shape as the other one. Dirty. I'd had enough. I grabbed all my stuff and put it back in my vehicle.
I went to the front desk and spoke with the clerk, who told me she was also the manager. I quietly explained to her what I had found. There were other guests in the lobby and I did not want to cause alarm. I showed her the pictures
She offered me another room in the hotel. I told her that if 1 room had bugs, then it was a pretty good chance they all did, so I declined another room. I asked for a refund as it was not my fault for there being bugs in the room. She declined my request as I had booked to room through priceline and there was a no refund clause in the booking. She stated that priceline still had the money for the room and I should call them.
That's for another feedback. This 'manager" lied to me multiple times. Priceline had already released the money as soon as I checked in. When I asked if I could call the general manager the next day, I was told that he was out of the country for the next month. When I asked for his office number, she told me that he did not have an office at the hotel. As I turned away, I observed a business card on the desk. I picked it up and low and behold, the GMs name, office number, cell number. Hmmm
So I left without a room or a refund. I sat in my truck for 3 hours, on the night before thanksgiving, trying to find a hotel, truck stop, rest area, or anywhere I could rest. I did in the end find a corner in a truck stop, where I could park and rest at 3am.
So to conclude my feedback, do not stay at the Days Inn Roanoke. It is a nasty dirty place. The rooms have cobwebs, the sheets and pillow cases are not changed. And they have a problem with bedbugs. The 'manager' would not go to the room to look and verify.
If I could give this hotel negative numbers for cleanliness and customer service I would definitely give them a minus 5. AGAIN DO NOT STAY HERE.
BEDBUGS.
The owner responded to this review. If you read any of his reviews it's basically the same thing. We take this seriously and we strive to make our guests top priority. Really? Why did I not get a refund. You told me to go through the booking agency, priceline. They called you multiple times and each time they asked for a refund from you, since you had already been paid, you said no. Every time. I was on the line with the agent at priceline listening in and when she asked you to send a refund, you again said no.
Your hotel is filthy. I was just notified that over 100 people have looked at the pictures and way more than that have seen the review on this platform as well as 2 others. That's well over 100 people that will not stay at your hotel. I also noticed you went from a 3 star to a 2 star hotel. That's good. I gave you every opportunity to reach out to me and discuss this, but the price of my hotel room over rode your common sense. Hopefully more people will see my review as well as others I have read about bugs and unsanitary conditions and your hotel will drop to a 1 star.
1/5
just now on Google
This place is filthy and has bed bugs. I was in my room a total of 20 minutes.
When I pulled the covers back I observed an eyelash on the pillow. No big deal it happens. When I picked up the pillow there was a small insect under it. It was moving. I got my phone and took a few pictures then entered them into Google. What returned was that the picture was of an immature bed bug. I looked around a little more and noticed the sheets were dingy colored and there was mascara stains on the pillows. I checked the other bed and saw another bug. It went over the end of the bed before I could get pictures. The bed was in the same shape as the other one. Dirty. I'd had enough. I grabbed all my stuff and put it back in my vehicle.
I went to the front desk and spoke with the clerk, who told me she was also the manager. I quietly explained to her what I had found. There were other guests in the lobby and I did not want to cause alarm. I showed her the pictures
She offered me another room in the hotel. I told her that if 1 room had bugs, then it was a pretty good chance they all did, so I declined another room. I asked for a refund as it was not my fault for there being bugs in the room. She declined my request as I had booked to room through priceline and there was a no refund clause in the booking. She stated that priceline still had the money for the room and I should call them.
That's for another feedback. This 'manager" lied to me multiple times. Priceline had already released the money as soon as I checked in. When I asked if I could call the general manager the next day, I was told that he was out of the country for the next month. When I asked for his office number, she told me that he did not have an office at the hotel. As I turned away, I observed a business card on the desk. I picked it up and low and behold, the GMs name, office number, cell number. Hmmm
So I left without a room or a refund. I sat in my truck for 3 hours, on the night before thanksgiving, trying to find a hotel, truck stop, rest area, or anywhere I could rest. I did in the end find a corner in a truck stop, where I could park and rest at 3am.
So to conclude my feedback, do not stay at the Days Inn Roanoke. It is a nasty dirty place. The rooms have cobwebs, the sheets and pillow cases are not changed. And they have a problem with bedbugs. The 'manager' would not go to the room to look and verify.
If I could give this hotel negative numbers for cleanliness and customer service I would definitely give them a minus 5. AGAIN DO NOT STAY HERE.
BEDBUGS.
The owner responded to this review. If you read any of his reviews it's basically the same thing. We take this seriously and we strive to make our guests top priority. Really? Why did I not get a refund. You told me to go through the booking agency, priceline. They called you multiple times and each time they asked for a refund from you, since you had already been paid, you said no. Every time. I was on the line with the agent at priceline listening in and when she asked you to send a refund, you again said no.
Your hotel is filthy. I was just notified that over 100 people have looked at the pictures and way more than that have seen the review on this platform as well as 2 others. That's well over 100 people that will not stay at your hotel. I also noticed you went from a 3 star to a 2 star hotel. That's good. I gave you every opportunity to reach out to me and discuss this, but the price of my hotel room over rode your common sense. Hopefully more people will see my review as well as others I have read about bugs and unsanitary conditions and your hotel will drop to a 1 star.
翻译：Eugene Gagner
1/5
刚刚在 Google 上看到
这个地方很脏，有臭虫。我在房间里总共待了 20 分钟。
当我拉开被子时，我发现枕头上有一根睫毛。这没什么大不了的。当我拿起枕头时，发现枕头下面有一只小虫子。它在动。我拿出手机拍了几张照片，然后把它们输入到 Google 中。结果显示，照片上是一只未成熟的臭虫。我又看了看周围，发现床单颜色很脏，枕头上有睫毛膏的污渍。我检查了另一张床，看到了另一只虫子。在我拍照之前，它已经爬到床尾了。这张床和另一张床的形状一样。很脏。我受够了。我拿起所有的东西放回车里。
我去了前台，和店员交谈，她告诉我她也是经理。我悄悄地向她解释了我发现的东西。大堂里还有其他客人，我不想引起他们的恐慌。我给她看了照片
她给我提供了酒店的另一个房间。我告诉她，如果一个房间有虫子，那么很有可能所有房间都有虫子，所以我拒绝了另一个房间。我要求退款，因为房间里有虫子不是我的错。她拒绝了我的请求，因为我是通过 priceline 预订的房间，而预订中有不退款条款。她说 priceline 仍然有房费，我应该给他们打电话。
这是另一个反馈。这个“经理”多次对我撒谎。我入住时 Priceline 已经把钱放出来了。当我问第二天是否可以给总经理打电话时，她告诉我他下个月不在国内。当我问他的办公室号码时，她告诉我他在酒店没有办公室。当我转身离开时，我看到桌子上有一张名片。我拿起它，低头一看，是总经理的名字、办公室号码、手机号码。嗯
所以我没有房间也没有退款就离开了。感恩节前一天晚上，我在卡车里坐了 3 个小时，试图找到一家酒店、卡车停靠站、休息区或任何我可以休息的地方。我最终在卡车停靠站找到了一个角落，在那里我可以停车并在凌晨 3 点休息。
所以，总结一下我的反馈，不要住在 Days Inn Roanoke。这是一个肮脏的地方。房间里有蜘蛛网，床单和枕套没有更换。他们有臭虫问题。 “经理”不会去房间查看和核实。
如果我可以给这家酒店的清洁度和客户服务打负分，我肯定会给他们 -5 分。再次强调，不要住在这里。
臭虫。
业主回复了这条评论。如果你读过他的任何评论，基本上都是同样的事情。我们认真对待这个问题，并努力将客人放在首位。真的吗？为什么我没有得到退款。你告诉我要通过预订代理 Priceline。他们多次给你打电话，每次都要求你退款，因为你已经付款了，你都拒绝了。每次都是这样。我和 Priceline 的代理通了电话，当她要求你退款时，你再次拒绝了。
你的酒店很脏。我刚刚收到通知，有 100 多人看过照片，还有更多人看过这个平台上的评论，还有 2 人看过。这意味着有 100 多人不会住在你的酒店。我还注意到您的酒店从 3 星级酒店降到了 2 星级酒店。这很好。我给了您各种机会与我联系并讨论此事，但我酒店房间的价格超出了您的常识。希望更多人能看到我的评论以及我读到的有关虫子和不卫生条件的其他评论，您的酒店将降为 1 星级。
1/5
刚刚在 Google 上看到
这个地方很脏，有臭虫。我在房间里总共待了 20 分钟。
当我拉开被子时，我发现枕头上有一根睫毛。这没什么大不了的。当我拿起枕头时，发现枕头下面有一只小虫子。它在动。我拿出手机拍了几张照片，然后把它们输入到 Google 中。结果显示，照片上是一只未成熟的臭虫。我又看了看周围，发现床单颜色很脏，枕头上有睫毛膏的污渍。我检查了另一张床，看到了另一只虫子。在我拍照之前，它已经爬到床尾了。这张床和另一张床的形状一样。很脏。我受够了。我拿起所有的东西放回车里。
我去了前台，和店员交谈，她告诉我她也是经理。我悄悄地向她解释了我发现的东西。大堂里还有其他客人，我不想引起他们的恐慌。我给她看了照片
她给我提供了酒店的另一个房间。我告诉她，如果一个房间有虫子，那么很有可能所有房间都有虫子，所以我拒绝了另一个房间。我要求退款，因为房间里有虫子不是我的错。她拒绝了我的请求，因为我是通过 priceline 预订的房间，而预订中有不退款条款。她说 priceline 仍然有房费，我应该给他们打电话。
这是另一个反馈。这个“经理”多次对我撒谎。我入住时 Priceline 已经把钱放出来了。当我问第二天是否可以给总经理打电话时，她告诉我他下个月不在国内。当我问他的办公室号码时，她告诉我他在酒店没有办公室。当我转身离开时，我看到桌子上有一张名片。我拿起它，低头一看，是总经理的名字、办公室号码、手机号码。嗯
所以我没有房间也没有退款就离开了。感恩节前一天晚上，我在卡车里坐了 3 个小时，试图找到一家酒店、卡车停靠站、休息区或任何我可以休息的地方。我最终在卡车停靠站找到了一个角落，在那里我可以停车并在凌晨 3 点休息。
所以，总结一下我的反馈，不要住在 Days Inn Roanoke。这是一个肮脏的地方。房间里有蜘蛛网，床单和枕套没有更换。他们有臭虫问题。 “经理”不会去房间查看和核实。
如果我可以给这家酒店的清洁度和客户服务打负分，我肯定会给他们 -5 分。再次强调，不要住在这里。
臭虫。
业主回复了这条评论。如果你读过他的任何评论，基本上都是同样的事情。我们认真对待这个问题，并努力将客人放在首位。真的吗？为什么我没有得到退款。你告诉我要通过预订代理 Priceline。他们多次给你打电话，每次都要求你退款，因为你已经付款了，你都拒绝了。每次都是这样。我和 Priceline 的代理通了电话，当她要求你退款时，你再次拒绝了。
你的酒店很脏。我刚刚收到通知，有 100 多人看过照片，还有更多人看过这个平台上的评论，还有 2 人看过。这意味着有 100 多人不会住在你的酒店。我还注意到您的酒店从 3 星级酒店降到了 2 星级酒店。这很好。我给了您各种机会与我联系并讨论此事，但我酒店房间的价格超出了您的常识。希望更多人能看到我的评论以及我读到的有关虫子和不卫生条件的其他评论，您的酒店将降为 1 星级。
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