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Coles Point Tavern的点评
点评：Below is the message I sent to management. I was not looking for anything more than an acknowledgement they read it, maybe even an apology for the poor service, but I did not get the courtesy of either .
"I just wanted to make you aware of a bad experience we had yesterday. I decided not to write a review, because we typically have positive experiences there, but yesterday was not it. We arrived at around 3:00 PM to take my daughter out for her birthday and were seated on the back deck. We ordered and were served our appetizers and drinks fairly quickly and then we ordered our four entrees. About 40 minutes after that, the waitress came out and we asked how much longer. She said - should be up soon, I leave at 4:00. I said, I hope so, I might leave before that. We laughed. 5 minutes later she came back and said the cook did not have crab cakes and was waiting to hear if we wanted something else…. We told her to forget the crab cakes and just bring the 3 orders that were ready out - to which she said, he was waiting to start those based on the crab cakes..... We left... As a customer, we would have expected to hear 10 minutes after we put the order in if there was a problem, NOT 40+ minutes later when we asked if the order was almost up. And if the cook put the order to the side, he should have made sure to follow-up with the waitress. Not sure where the communication broke down, but I know we were the ones who wasted our time."
"I just wanted to make you aware of a bad experience we had yesterday. I decided not to write a review, because we typically have positive experiences there, but yesterday was not it. We arrived at around 3:00 PM to take my daughter out for her birthday and were seated on the back deck. We ordered and were served our appetizers and drinks fairly quickly and then we ordered our four entrees. About 40 minutes after that, the waitress came out and we asked how much longer. She said - should be up soon, I leave at 4:00. I said, I hope so, I might leave before that. We laughed. 5 minutes later she came back and said the cook did not have crab cakes and was waiting to hear if we wanted something else…. We told her to forget the crab cakes and just bring the 3 orders that were ready out - to which she said, he was waiting to start those based on the crab cakes..... We left... As a customer, we would have expected to hear 10 minutes after we put the order in if there was a problem, NOT 40+ minutes later when we asked if the order was almost up. And if the cook put the order to the side, he should have made sure to follow-up with the waitress. Not sure where the communication broke down, but I know we were the ones who wasted our time."
翻译：以下是我发送给管理层的消息。我只是在寻找他们阅读它的确认，甚至可能是对糟糕服务的道歉，但我没有得到任何人的礼貌。
“我只是想让你知道我们昨天的糟糕经历。我决定不写评论，因为我们通常在那里有积极的经历，但昨天不是。我们在下午 3:00 左右到达，带我的女儿出去庆祝她的生日，坐在后甲板上。我们很快就点了开胃菜和饮料，然后我们点了四道主菜。大约 40 分钟后，女服务员出来了，我们问还要多久。她说- 应该很快起床，我 4:00 离开。我说，我希望如此，我可能会在那之前离开。我们笑了。5 分钟后她回来说厨师没有蟹饼，正在等着听我们想要别的东西……我们告诉她忘记蟹饼，只带上准备好的 3 个订单 - 她说，他正在等待开始那些基于蟹饼的订单……我们离开了…… .作为客户，如果有问题，我们希望在下订单后 10 分钟内听到，而不是 40 分钟以上稍后当我们询问订单是否快结束时。如果厨师把订单放在一边，他应该确保与女服务员跟进。不确定通讯在哪里中断，但我知道是我们浪费了时间。”
“我只是想让你知道我们昨天的糟糕经历。我决定不写评论，因为我们通常在那里有积极的经历，但昨天不是。我们在下午 3:00 左右到达，带我的女儿出去庆祝她的生日，坐在后甲板上。我们很快就点了开胃菜和饮料，然后我们点了四道主菜。大约 40 分钟后，女服务员出来了，我们问还要多久。她说- 应该很快起床，我 4:00 离开。我说，我希望如此，我可能会在那之前离开。我们笑了。5 分钟后她回来说厨师没有蟹饼，正在等着听我们想要别的东西……我们告诉她忘记蟹饼，只带上准备好的 3 个订单 - 她说，他正在等待开始那些基于蟹饼的订单……我们离开了…… .作为客户，如果有问题，我们希望在下订单后 10 分钟内听到，而不是 40 分钟以上稍后当我们询问订单是否快结束时。如果厨师把订单放在一边，他应该确保与女服务员跟进。不确定通讯在哪里中断，但我知道是我们浪费了时间。”
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