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Sydney L
Horrible Customer Service
The Virginia Tasting Cellar的点评
点评：I have never in my life ever experienced such bad customer service. We come here ALL the time and love it, but we will absolutely not be back. We had a large party and were told we could move some chairs together outside. After we did this, a different girl who works there said “we need you to not move the furniture, and put it back where it was” to which I very nicely replied “oh I’m sorry the other lady told us we could move it”. She then said “no she didn’t”. I was in such shock that she spoke back to me like that implying that we lied. My father in law knew what the original woman told us about moving the chairs and he is the calmest quietest person who would never make that up. We then walked inside to ask how we could sit together for a party of 8 and the same girl proceeded to LAUGH at us and refused to apologize or believe what we said. She still hasn’t apologized and continued to laugh and has piss poor customer service. Please, do something about this. We have had a bridal shower here and loved it so much until this incident and we won’t be returning until she’s gone. And we will also be telling everyone else we know who loves it about this incident. Customer service is so important and you should never ever imply a customer is lying and talk so aggressively to them. Again, this was the rudest I’ve ever been spoken to by someone and I was absolutely baffled by the inability of her to apologize and LAUGHTER at us.
翻译：我这辈子从来没有遇到过如此糟糕的客户服务。我们经常来这里，很喜欢这里，但我们绝对不会再来了。我们举办了一个大型聚会，有人告诉我们可以一起把一些椅子搬到外面。我们这样做之后，在那里工作的另一个女孩说“我们需要你不要移动家具，把它们放回原位”，我非常礼貌地回答说“哦，很抱歉，另一位女士告诉我们可以移动它”。然后她说“不，她没有”。我非常震惊，她这样回话，暗示我们撒谎了。我的公公知道最初那个女人告诉我们关于移动椅子的事，他是最冷静、最安静的人，永远不会编造谎言。然后我们走进去问我们怎么能坐在一起，8 个人一起，同一个女孩继续嘲笑我们，拒绝道歉或相信我们说的话。她仍然没有道歉，继续笑，客户服务很差。请对此采取措施。我们在这里举办过新娘送礼会，非常喜欢，直到这次事件发生，在她离开之前我们不会再来。我们还会把这件事告诉所有我们认识的喜欢它的人。客户服务非常重要，你永远不应该暗示顾客在撒谎，也不应该如此咄咄逼人地对待他们。再说一次，这是我听到过的最粗鲁的谈话，她竟然不道歉，还嘲笑我们，这让我非常困惑。
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