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Shoddy Service Wrecks Dining Experience
ceejaysquared
Shoddy Service Wrecks Dining Experience
Hamro Kitchen的点评
点评：The food at Hamro Kitchen is unquestionably fantastic. Perhaps some of the best in the New River Valley, definitely the best Himalayan (or Indian/Pakistani) food in the area.
But the service is criminally bad. We have been going to Hamros since they opened, and the first few months, it was easy to dismiss the slow service and chronic under-staffing as growing pains - they were still finding their way, figuring out how to be a successful business - and it had an endearing "start up" quality, which, along with amazing food, made it worth putting up with slow (though friendly) service.
But now, it's a lot harder to continue to overlook absolutely atrocious service. We arrived at 8 pm on a Friday night, watched the counter guy actually answer the phone by hanging it up, and waited for 10 minutes to be acknowledged in any way. When we were finally acknowledged the hangup guy said it would be 45 minutes to be seated, so we debated our options, but someone else came out and seated us promptly (still 15 minutes after we had walked in). Then we watched various servers walk around our table for the next 10 minutes. Someone brought water, but did not take drink or food orders. 10 minutes later, the guy arrived to take our order.
If you're keeping track, it's now been over 30 minutes since we walked in.
10 minutes later, our drinks arrived (45 minutes). Food began to arrive shortly thereafter, though only four of the six orders. When the guy came to check on how the food was (another 10 minutes), we pointed out that 2 of us still didn't have dinner. The server presumably went to check, though he did not tell us that was what he was doing. The other two meals eventually arrived.
The food was *fantastic*. But the staff made us feel like we were a burden and a hassle, the service was non-existent, and the whole experience felt like a chore, not a pleasant meal among friends.
Maybe they'll get their act together, but until they do, I wouldn't recommend Hamro's as a destination, no matter how good the food is.
But the service is criminally bad. We have been going to Hamros since they opened, and the first few months, it was easy to dismiss the slow service and chronic under-staffing as growing pains - they were still finding their way, figuring out how to be a successful business - and it had an endearing "start up" quality, which, along with amazing food, made it worth putting up with slow (though friendly) service.
But now, it's a lot harder to continue to overlook absolutely atrocious service. We arrived at 8 pm on a Friday night, watched the counter guy actually answer the phone by hanging it up, and waited for 10 minutes to be acknowledged in any way. When we were finally acknowledged the hangup guy said it would be 45 minutes to be seated, so we debated our options, but someone else came out and seated us promptly (still 15 minutes after we had walked in). Then we watched various servers walk around our table for the next 10 minutes. Someone brought water, but did not take drink or food orders. 10 minutes later, the guy arrived to take our order.
If you're keeping track, it's now been over 30 minutes since we walked in.
10 minutes later, our drinks arrived (45 minutes). Food began to arrive shortly thereafter, though only four of the six orders. When the guy came to check on how the food was (another 10 minutes), we pointed out that 2 of us still didn't have dinner. The server presumably went to check, though he did not tell us that was what he was doing. The other two meals eventually arrived.
The food was *fantastic*. But the staff made us feel like we were a burden and a hassle, the service was non-existent, and the whole experience felt like a chore, not a pleasant meal among friends.
Maybe they'll get their act together, but until they do, I wouldn't recommend Hamro's as a destination, no matter how good the food is.
翻译：Hamro Kitchen 的食物毫无疑问非常棒。也许是新河谷最好的食物之一，绝对是该地区最好的喜马拉雅（或印度/巴基斯坦）食物。
但服务非常糟糕。自 Hamros 开业以来，我们就一直光顾，头几个月，我们很容易将缓慢的服务和长期人手不足视为成长的烦恼 - 他们仍在寻找自己的方式，想办法成为一家成功的企业 - 而且它具有可爱的“初创”品质，再加上美味的食物，值得忍受缓慢（但友好）的服务。
但现在，继续忽视绝对恶劣的服务要困难得多。我们在星期五晚上 8 点到达，看到柜台人员挂断电话，然后等了 10 分钟才得到任何回应。当我们终于被允许入座时，挂断电话的人说需要 45 分钟才能入座，所以我们讨论了我们的选择，但其他人很快就出来并为我们安排了座位（我们走进来后仍然有 15 分钟）。然后，我们看着各种服务员在接下来的 10 分钟里绕着我们的桌子走来走去。有人送来了水，但没有接受饮料或食物订单。10 分钟后，那个人过来为我们点菜。
如果你一直在关注，那么从我们走进来到现在已经超过 30 分钟了。
10 分钟后，我们的饮料到了（45 分钟）。食物很快就开始送来了，但只有 6 份订单中的 4 份。当那个人来检查食物怎么样时（又过了 10 分钟），我们指出我们中的 2 个人还没有吃晚饭。服务员大概是去检查了，但他没有告诉我们他在做什么。另外两顿饭最终送来了。
食物*棒极了*。但工作人员让我们觉得自己是个负担和麻烦，服务毫无存在感，整个体验感觉像是一件苦差事，而不是朋友之间愉快的一餐。
也许他们会振作起来，但在他们振作起来之前，我不会推荐 Hamro's 作为目的地，无论那里的食物有多好。
但服务非常糟糕。自 Hamros 开业以来，我们就一直光顾，头几个月，我们很容易将缓慢的服务和长期人手不足视为成长的烦恼 - 他们仍在寻找自己的方式，想办法成为一家成功的企业 - 而且它具有可爱的“初创”品质，再加上美味的食物，值得忍受缓慢（但友好）的服务。
但现在，继续忽视绝对恶劣的服务要困难得多。我们在星期五晚上 8 点到达，看到柜台人员挂断电话，然后等了 10 分钟才得到任何回应。当我们终于被允许入座时，挂断电话的人说需要 45 分钟才能入座，所以我们讨论了我们的选择，但其他人很快就出来并为我们安排了座位（我们走进来后仍然有 15 分钟）。然后，我们看着各种服务员在接下来的 10 分钟里绕着我们的桌子走来走去。有人送来了水，但没有接受饮料或食物订单。10 分钟后，那个人过来为我们点菜。
如果你一直在关注，那么从我们走进来到现在已经超过 30 分钟了。
10 分钟后，我们的饮料到了（45 分钟）。食物很快就开始送来了，但只有 6 份订单中的 4 份。当那个人来检查食物怎么样时（又过了 10 分钟），我们指出我们中的 2 个人还没有吃晚饭。服务员大概是去检查了，但他没有告诉我们他在做什么。另外两顿饭最终送来了。
食物*棒极了*。但工作人员让我们觉得自己是个负担和麻烦，服务毫无存在感，整个体验感觉像是一件苦差事，而不是朋友之间愉快的一餐。
也许他们会振作起来，但在他们振作起来之前，我不会推荐 Hamro's 作为目的地，无论那里的食物有多好。
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