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Ben W
Horrible Service
Home2 Suites by Hilton Blacksburg的点评
点评：I am writing to bring to your attention the persistent issues I have experienced during my stay at your hotel. This is my third consecutive week here, and despite being a paying customer, I find myself constantly struggling to receive basic service.
In the first week, I reported my concerns to the Sales Manager, who offered a half-hearted apology. However, over the past two weeks, there has been no improvement in service quality.
While the front desk staff have been consistently professional across all shifts, the overall service falls short. During my first week, the breakfast station ran out of hot food with an hour and a half left of service. Yesterday, there was no milk available.
I am unsure who the General Manager of this hotel is, but the current level of service is unacceptable. I hope this review reaches someone who can address and rectify these issues promptly.
In the first week, I reported my concerns to the Sales Manager, who offered a half-hearted apology. However, over the past two weeks, there has been no improvement in service quality.
While the front desk staff have been consistently professional across all shifts, the overall service falls short. During my first week, the breakfast station ran out of hot food with an hour and a half left of service. Yesterday, there was no milk available.
I am unsure who the General Manager of this hotel is, but the current level of service is unacceptable. I hope this review reaches someone who can address and rectify these issues promptly.
翻译：我写信是为了让您注意我在贵酒店住宿期间遇到的持续性问题。这是我连续第三周入住，尽管我是付费客户，但我发现自己总是难以获得基本服务。
在第一周，我向销售经理报告了我的担忧，他心不在焉地道了歉。然而，在过去的两周里，服务质量没有任何改善。
虽然前台工作人员在所有班次中都始终保持专业，但整体服务不足。在我入住的第一周，早餐台的热食在还剩一个半小时时就用完了。昨天，没有牛奶可用。
我不确定这家酒店的总经理是谁，但目前的服务水平令人无法接受。我希望这篇评论能传达给能够及时解决和纠正这些问题的人。
在第一周，我向销售经理报告了我的担忧，他心不在焉地道了歉。然而，在过去的两周里，服务质量没有任何改善。
虽然前台工作人员在所有班次中都始终保持专业，但整体服务不足。在我入住的第一周，早餐台的热食在还剩一个半小时时就用完了。昨天，没有牛奶可用。
我不确定这家酒店的总经理是谁，但目前的服务水平令人无法接受。我希望这篇评论能传达给能够及时解决和纠正这些问题的人。
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