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Mar ce lo B
Disappointed and Frustrated with YOTEL Park City Check-In Experience
峡谷屋的点评
点评：I am deeply disappointed with the experience I had during my check-in at YOTEL in Park City on November 24th at approximately 12:00 AM. After a long and exhausting trip, I was looking forward to a smooth check-in process but was met with nothing but frustration.
The self-service iPad system repeatedly failed, leaving me unable to retrieve my room keys despite following the instructions carefully. To make matters worse, the system charged me eight separate security deposits of $250 each, split between two of my credit cards. This is completely unacceptable, especially at such a late hour.
I was not alone in this ordeal; two other parties in the lobby were also struggling with the same issue. Ultimately, I had to call my credit card company and was forced to relocate to a different hotel, adding further stress to an already difficult situation.
While the $2,000 in security deposits were refunded after six days, this delay was both inconvenient and frustrating. To date, I have yet to receive a response from the General Manager to my email. At a minimum, an apology should have been extended for the inconvenience caused.
I cannot recommend this hotel and urge YOTEL to improve its check-in system and customer service to prevent such issues in the future.
The self-service iPad system repeatedly failed, leaving me unable to retrieve my room keys despite following the instructions carefully. To make matters worse, the system charged me eight separate security deposits of $250 each, split between two of my credit cards. This is completely unacceptable, especially at such a late hour.
I was not alone in this ordeal; two other parties in the lobby were also struggling with the same issue. Ultimately, I had to call my credit card company and was forced to relocate to a different hotel, adding further stress to an already difficult situation.
While the $2,000 in security deposits were refunded after six days, this delay was both inconvenient and frustrating. To date, I have yet to receive a response from the General Manager to my email. At a minimum, an apology should have been extended for the inconvenience caused.
I cannot recommend this hotel and urge YOTEL to improve its check-in system and customer service to prevent such issues in the future.
翻译：11 月 24 日凌晨 12:00 左右，我在帕克城的 YOTEL 办理入住时，对这次入住体验深感失望。经过漫长而疲惫的旅程，我原本期待着顺利的入住，但却一无所获，令人沮丧。
自助 iPad 系统屡屡失灵，尽管我仔细遵循了说明，却无法取回房间钥匙。更糟糕的是，系统向我收取了八笔单独的押金，每笔 250 美元，分摊到我的两张信用卡上。这是完全不可接受的，尤其是在这么晚的时候。
我并不是唯一一个遇到这种麻烦的人；大厅里的另外两个人也遇到了同样的问题。最后，我不得不打电话给我的信用卡公司，被迫换到另一家酒店，这让本来就很困难的情况更加紧张。
虽然 2,000 美元的押金在六天后退还，但这种延迟既不方便又令人沮丧。到目前为止，我还没有收到总经理对我的电子邮件的回复。至少，应该为造成的不便道歉。
我不推荐这家酒店，并敦促 YOTEL 改进其入住系统和客户服务，以防止将来再次发生此类问题。
自助 iPad 系统屡屡失灵，尽管我仔细遵循了说明，却无法取回房间钥匙。更糟糕的是，系统向我收取了八笔单独的押金，每笔 250 美元，分摊到我的两张信用卡上。这是完全不可接受的，尤其是在这么晚的时候。
我并不是唯一一个遇到这种麻烦的人；大厅里的另外两个人也遇到了同样的问题。最后，我不得不打电话给我的信用卡公司，被迫换到另一家酒店，这让本来就很困难的情况更加紧张。
虽然 2,000 美元的押金在六天后退还，但这种延迟既不方便又令人沮丧。到目前为止，我还没有收到总经理对我的电子邮件的回复。至少，应该为造成的不便道歉。
我不推荐这家酒店，并敦促 YOTEL 改进其入住系统和客户服务，以防止将来再次发生此类问题。
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